TDCX VietNam 2.6 ★

#BeMore

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

What is your mission?

As a Digital Marketing Sales Specialist, you will be working with our Global Internet Leader Account to deliver #happier customer experience. Devise and run marketing campaigns for products, services or events that target consumers or other businesses. Usually working under a head of marketing but managing a marketing team, campaign managers oversee campaigns in a variety of formats.

• Pitch and impact assigned customers in accordance with training provided, standards and policies. Must adaptively diagnose, resolve and track end user issues/opportunities based on guidelines, documentation and best practices provided

• Serve as a trusted consultant with customers to onboard, develop and optimize advertiser’s campaigns

• Detect and understand the customer’s needs and objectives

• Hit productivity, upsell, and customer impact targets.

• Handle a high volume of potential clients on a daily basis through outbound and inbound calls

• Manage day to day activities independently and proactively based on customer needs and incentives.

• To manage and optimize existing Advertisement campaign components including, but not limited to – Ad Copy, Bid Prices, Cost per Conversion, Cost per Click, Keyword Research, etc.

• To help create and implementation of campaign strategies including keyword research and analysis.

• To create performance reports with recommendations for improvements.

• Tracking of funds in account and maintaining conversation.

• Knack of implementation new technologies automation capabilities that enhance SEM efforts.
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

• 1-2 years overall work experience with 1 year as minimum in outbound selling role.

• Native level of Vietnamese written and verbal

• Previous experience, preferably in the digital industry, in a sales-focused environment, in the following areas:

  • Account management

  • B2B Sales / business development

  • High volume call center

  • Portfolio management

  • Customer / technical support

• Familiar with and desire to exceed sales targets or sales KPIs

• A team player with ability to work in fast-paced and constantly evolving environment

• Technologically capable and able to quickly learn customer service software applications

• Dependable, reliable with strong work ethic

• Strong verbal and written communication skills in order to pitch on the phone and compose effective proposals

• Flexibility in switching between duties and assignments as per requirement

• Good time management skills with ability to organize and own their own day

TDCX (NYSE: TDCX) provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.

TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.

We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.

From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.