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Việc làm Tổng Đại Lý Kim Nhật
Cập nhật 18/11/2024 13:01
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Customer Success Specialist (Bpo/Outsourcing)
Tổng Đại Lý Kim Nhật
8 việc làm
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Thông tin cơ bản
Mức lương:
15 - 25 triệu
Chức vụ:
Nhân viên
Ngày đăng tuyển:
Đang cập nhật
Hạn nộp hồ sơ:
21/12/2024
Hình thức:
Toàn thời gian
Kinh nghiệm:
Không yêu cầu
Số lượng:
1
Giới tính:
Không yêu cầu
Nghề nghiệp
Ngành
Địa điểm làm việc
- Hồ Chí Minh
Mô tả công việc
Mô tả Công việc
Client Support and Relationship Management
Serve as a day-to-day contact for assigned clients, fostering positive working relationships.
Work alongside senior team members to address client concerns and ensure satisfaction.
Assist in regular client reviews to align service delivery with their expectations and requirements
Revenue and Service Opportunities
Identify potential upsell and cross-sell opportunities under guidance.
Collaborate with senior colleagues to prepare proposals for client needs
Service Level Agreement (SLA) Adherence
Monitor and report on service metrics, helping ensure SLA compliance.
Work with operational teams to maintain service consistency.
Team Collaboration and Reporting
Provide feedback from clients to help influence service delivery improvements.
Assist in preparing reports and updates on service performance and client needs.
Serve as a day-to-day contact for assigned clients, fostering positive working relationships.
Work alongside senior team members to address client concerns and ensure satisfaction.
Assist in regular client reviews to align service delivery with their expectations and requirements
Identify potential upsell and cross-sell opportunities under guidance.
Collaborate with senior colleagues to prepare proposals for client needs
Monitor and report on service metrics, helping ensure SLA compliance.
Work with operational teams to maintain service consistency.
Provide feedback from clients to help influence service delivery improvements.
Assist in preparing reports and updates on service performance and client needs.
Client Support and Relationship Management
Serve as a day-to-day contact for assigned clients, fostering positive working relationships.
Work alongside senior team members to address client concerns and ensure satisfaction.
Assist in regular client reviews to align service delivery with their expectations and requirements
Revenue and Service Opportunities
Identify potential upsell and cross-sell opportunities under guidance.
Collaborate with senior colleagues to prepare proposals for client needs
Service Level Agreement (SLA) Adherence
Monitor and report on service metrics, helping ensure SLA compliance.
Work with operational teams to maintain service consistency.
Team Collaboration and Reporting
Provide feedback from clients to help influence service delivery improvements.
Assist in preparing reports and updates on service performance and client needs.
Serve as a day-to-day contact for assigned clients, fostering positive working relationships.
Work alongside senior team members to address client concerns and ensure satisfaction.
Assist in regular client reviews to align service delivery with their expectations and requirements
Identify potential upsell and cross-sell opportunities under guidance.
Collaborate with senior colleagues to prepare proposals for client needs
Monitor and report on service metrics, helping ensure SLA compliance.
Work with operational teams to maintain service consistency.
Provide feedback from clients to help influence service delivery improvements.
Assist in preparing reports and updates on service performance and client needs.
Yêu cầu công việc
Yêu Cầu Công Việc
Skills:
Basic to intermediate understanding of BPO/Outsourcing operations and service delivery.
Strong interpersonal and communication skills.
Ability to support revenue generation activities.
Familiarity with data analysis tools and processes for assessing service metrics.
Experience:
2-3 years in customer success, account management, or related roles within the BPO/Outsourcing sector.
Demonstrated experience in managing client needs and supporting retention initiatives.
Education:
Bachelor's degree in Business Administration, Management, or a related field preferred.
Skills:
Basic to intermediate understanding of BPO/Outsourcing operations and service delivery.
Strong interpersonal and communication skills.
Ability to support revenue generation activities.
Familiarity with data analysis tools and processes for assessing service metrics.
Experience:
2-3 years in customer success, account management, or related roles within the BPO/Outsourcing sector.
Demonstrated experience in managing client needs and supporting retention initiatives.
Education:
Bachelor's degree in Business Administration, Management, or a related field preferred.
Quyền lợi được hưởng
Laptop
Chế độ bảo hiểm
Du Lịch
Chế độ thưởng
Chăm sóc sức khỏe
Đào tạo
Tăng lương
Nghỉ phép năm
Chế độ bảo hiểm
Du Lịch
Chế độ thưởng
Chăm sóc sức khỏe
Đào tạo
Tăng lương
Nghỉ phép năm
Khu vực
Tổng Đại Lý Kim Nhật
Xem trang công ty
Quy mô:
200 - 500 nhân viên
Địa điểm:
107 Hòa Bình, phương Hiệp Tân, quận Tân Phú
Công Ty TNHH Tổng Đại Lý Kim Nhật có mã số thuế 0314126691, do ông/bà Trương Thị Thu Trang làm đại diện pháp luật, được cấp giấy chứng nhận đăng ký kinh doanh ngày 23/11/2016.
Công ty có ngành nghề kinh doanh chính là "Hoạt động của đại lý và môi giới bảo hiểm", do Chi cục thuế Quận Tân phú quản lý.
Địa chỉ trụ sở: Số 107, Đường Hòa Bình, Phường Hiệp Tân, Quận Tân phú, TP Hồ Chí Minh.
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