VietStar Biomedical Research

Customer Service _ Booking.com

Job Description

• Liaising between guests and partners to resolve light complexity issues via inbound, outbound, email, chat, and messaging on various topics such as: additional travel advice, modifications, cancellations, complaint, ...

• Providing accurate, valid, and complete information by using the right tools, methods, and processes.

• Ensuring a high level of customer service and a positive guest experience

Job requirements

• Fluency in English (Speaking, listening, writing, and reading) - working 100% English.

• Ability to take ownership and solve problems.

• Positive and resilient attitude.

• Minimum high school diploma or equivalent.

• No Experience required

Benefits and Salary

• Base salary: 7.500.000vnd/month.

• Meal Allowance: 500.000vnd/month.

Complexity allowance: 1.000.000vnd/month (If you handle Inbound call).

• Monthly KPI incentive: 900.000 – 1.200.000vnd.

• Night shift allowance 30% of basic salary

• 14 Annual leave per year.

• Computer provided.

• 100% English Environment.

• Global training program.

• Annual review.

• 13th pay salary.

Working time

Rotating shifts 8 hours/day, 2 days off per week, arranged by team leaders.

Work location

4th floor, QTSC1 Building, To Ky Street, Tan Chanh Hiep Ward, District 12