CÔNG TY TNHH VẬN TẢI KART (VIỆT NAM)

1. Shipment Booking and Coordination:
- Arrange bookings for air, sea, or land freight shipments with carriers and agents.
- Coordinate with customers to understand shipment requirements and ensure timely delivery.
- Monitor shipments and provide real-time updates to customers regarding delivery status.
- Work closely with Customer Service (CS) to address client inquiries, resolve complaints, and
provide shipment-related solutions.
2. Documentation Management:
- Prepare and verify shipping documents, including bills of lading, airway bills, invoices, and packing
lists.
- Ensure compliance with customs regulations, export/import laws, and international trade protocols.
- Maintain accurate records of all shipments and related documentation.
3. Revenue and Cost Management:
- Track revenue generated from shipments and ensure timely invoicing to customers.
- Monitor and record costs, including freight charges, customs duties, and warehousing fees.
- Prepare reports on revenue vs. costs to assess profitability and identify areas for improvement.
- Work with the finance team to reconcile accounts and manage payment collections.
4. Relationship Management:
- Build and maintain strong relationships with clients, carriers, and other logistics partners.
- Negotiate rates and terms with carriers, agents, and service providers to optimize costs.
- Provide exceptional customer service to retain existing clients and attract new business.
5. Operational Efficiency:
- Monitor shipment schedules to ensure timely delivery and avoid delays.
- Identify and address potential issues, such as cargo damage, delays, or route disruptions.
- Implement operational improvements to enhance efficiency, reduce costs, and improve customer
satisfaction.
6. Reporting and Analysis:
- Generate periodic reports on shipment performance, costs, and revenue.
- Analyze trends in freight forwarding operations and provide recommendations for improvement.
- Use logistics software (e.g., CargoWise, SAP, or TMS systems) to track shipments and maintain
records.
7. Compliance and Safety:
- Ensure all activities comply with international shipping regulations, safety standards, and company
policies.
- Keep up-to-date with changes in laws, tariffs, and trade agreements that may affect freight
forwarding operations.Education and Experience:
- Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related field.
- 2-5 years of experience in freight forwarding, logistics, or supply chain management.
- Experience in air, sea, or multimodal freight operations is preferred.
Skills:
- Strong knowledge of freight forwarding processes, incoterms, and regulations.
- Proficiency in logistics software (e.g., CargoWise, SAP, or other freight management tools).
- Excellent communication and negotiation skills to work with clients, carriers, and partners.
- Financial acumen to track and analyze revenue and costs.
- Strong organizational and multitasking skills to handle multiple shipments simultaneously.
- Attention to detail for maintaining accurate documentation and records.
Certifications (Optional):
- Certification in International Freight Forwarding (e.g., FIATA Diploma).
- Knowledge of Dangerous Goods Regulations (DGR) or customs brokerage is an advantage.
Key Performance Indicators (KPIs):
- Timely booking and delivery of shipments.
- Accuracy of documentation and compliance with regulations.
- Cost vs. revenue margins for shipments.
- Customer satisfaction and retention rates.
- Reduction in operational errors or delays
Work Environment:
- Office-based role with occasional visits to warehouses, ports, or customer locations.
- May require extended hours during peak periods or urgent shipmentsWork in a dynamic, professional environment, with good opportunities to learn and advance.
Receive salary and policies such as: Health insurance, Social insurance, Unemployment insurance, annual leave, fully according to regulations.
In addition, there is a policy of annual health check-ups, gifts on holidays and Tet ...