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Guest Service Agent (Korean/Chinese/Japanese speaking)/ Nhân viên lễ tân
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Thông tin cơ bản
Mức lương:
Thỏa thuận
Chức vụ:
Nhân viên
Ngày đăng tuyển:
01/08/2024
Hạn nộp hồ sơ:
15/09/2024
Hình thức:
Làm theo ca
Kinh nghiệm:
Không yêu cầu
Số lượng:
5
Giới tính:
Không yêu cầu
Nghề nghiệp
Ngành
Địa điểm làm việc
- Huyện Điện Bàn - Quảng Nam
Mô tả công việc
- Operate reception desk to ensure brand standards and procedures are followed
- Smiles and greets all guests immediately in a gracious and professional manner, handles all guest questions and problems promptly.
- Register all guests, issue room keys, provide information on hotel services and room location. Answer phones in a prompt and courteous manner.
- Handle the processing of the guest bills and collection of payments in compliance with cash handling, credit card processing and accounting policies and procedures.
- Perform daily “bucket check report” against guest folio ensuring that charges are accurately posted and support receipts are properly filed/attached.
- Ensure guest special requests are fulfilled and proper delivery of guest services is delivered.
- Be completely knowledgeable of room types, sales types, guest types, VIP codes and room rates. Maintain an excellent knowledge of room layouts and features.
- Coordinate with bellmen for the delivery and collection of guest’s luggage on their arrival and departure.
- Up sell Hotel product with a view to maximizing revenue and average rate
- Check rooms blocked for all VIP’s prior to their arrival and make sure all amenities are in place. Liaise and inform department heads concern of any VIPs arriving at the Hotel.
- Understands and complies with loss prevention policies and procedures.
- Remain calm and alert, especially during emergency situations and/or heavy hotel activity.
- keeps abreast with the latest developments in the hotel and reviews and updates it.
- Equally responsible for maintaining the health and safety regulations and makes sure that the interior as well as the surroundings of the hotel are clean and maintained in a good condition.
- Gives personal attention, takes personal responsibility and uses teamwork when providing guest service.
- Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems.
- Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis.
- Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction
- Performs other duties required to provide the service brand behavior and genuine hospitality.
- Keeps immediate Supervisor promptly and fully informed of all problems or unusual matters of significance.
- Communicate effectively with guests, co-workers and the manager.
- Perform all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position.
- Maintain a favourable working relationship with all other hotel employees to foster and promote a co-operative and harmonious working environment.
- At all times projects a favourable image of the Hotel to the public.
- Assist in the development of the Hotel business plan and ensure an overall understanding of its departmental goals and objectives.
- Attends work on time as scheduled.
- Follows safety and security rules and procedures.
Quyền lợi được hưởng
- Competitive salary and benefit package
- Learning and development within Radisson Hotels Group
- Internal Careers Advancement
- Company shuttle bus
- Uniform & duty meals
Yêu cầu công việc
- A minimum of 2 years of Front Office experience in international hotel brand
- A degree or diploma in Hotel Management or equivalent
- Fluent in the English language
- Good operating knowledge of Opera system
- Computer literate
- A passion for delivering exceptional guest experiences
- Well-presented, organized and calm personality
- Flexibility to work all shifts including early mornings, evenings, nights and weekends any day of the week
Yêu cầu hồ sơ
Updated CV with full information of working experiences, education history, personal information and photo
Khu vực
Quy mô:
200 - 500 nhân viên
Địa điểm:
Thôn Diệt Pháp, Xã Thiện Phiến, Huyện Tiên Lữ
Công Ty TNHH Xây Dựng Và Đầu Tư Thương Mại Đại Hưng
Mã số thuế: 0901032053
Chuyên cung cấp vật liệu xây dựng, các sản phẩm xây dựng
Chính sách bảo hiểm
- Được tham gia BHXH, BHYT, BHTN
Các hoạt động ngoại khóa
- Chế độ nghỉ dưỡng kết hợp team building hằng năm
Lịch sử thành lập
- Ngày bắt đầu hoạt động: 10/04/2018
Mission
Luôn phấn đấu hết mình để làm hài lòng mọi người tiêu dùng
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