YAOYAO VIETNAM INFO TECH

About Us

YAOYAO Group was founded in 2021 and focusing on home appliance market of South East Asia Countries. The key brand under YAOYAO Group is "Simplus", which is already the Top HA brand of Shopee, Lazada and Tiktok in the regions. With cutting-edge design, exceptional product quality, and a robust global operations network, Simplus is committed to provide "Beautiful Life, Affordable Price" products to the local SEA consumers. Our dynamic online presence includes more than 20 million followers across private domain channels and over 1 billion short video views in Southeast Asia. Since creation, we had proudly serve more than 10M local consumers.

Main Responsibility:

1. Manage & Follow Up on Negative Reviews

• Reach out to customers via phone, message, or chat to address negative feedback and offer appropriate solutions.

• Provide compensation or alternative resolutions following company SOPs to ensure a positive customer experience.

• Persuade customers to revise their reviews to 4-5 stars while maintaining professionalism and integrity.

• Work towards achieving team targets for review modifications and reversal rates.

2. Track & Update Review Cases

• Maintain an organized system for monitoring and updating negative review tickets.

• Ensure accuracy and completeness when documenting case details in the system.

3. Cross-Department Coordination

• Collaborate with customer service, sales, and operations teams to resolve post-sales issues efficiently.

• Promote effective communication to expedite issue resolution and enhance the overall customer experience.

4. Enhance Customer Satisfaction with Global Teams

• Work closely with the international team to align strategies and implement best practices for review management.

• Continuously seek ways to improve customer satisfaction and brand reputation.

Qualifications:

1. Strong communication & negotiation skills – Ability to handle sensitive customer interactions professionally and persuasively.

2. Fluent in English (listening, speaking, reading, and writing) – Mandarin proficiency is a plus.

3. Experience in customer service, particularly in e-commerce – Familiarity with handling online reviews is a strong advantage.

4. Excellent problem-solving & execution ability – Able to follow SOPs while thinking critically to offer the best solutions.

5. Highly reliable & detail-oriented – Ability to maintain accurate records and handle multiple cases efficiently.

6. A team player with a strong learning ability – Willingness to adapt and collaborate across departments.

Values

YAOYAO is a vibrant, youthful, and approachable company. With a flat organizational structure and open communication, we embrace the culture of "Work Hard, Play Harder". Our core values drive everything we do - "1) Result-Oriented, 2) Optimistic, 3) Direct, 4) Supportive, 5) Strive for Excellence". We are seeking for talented individuals to join us on our journey of global market expansion, and to build a long-term career at the dynamic and fast-growing YAOYAO company.

What We Offer

• Accelerated professional growth within a tier-1 internet new-retail powerhouse.
• Market-competitive compensation & performance oriented incentives.
• Clear, merit-based fast-track promotion.
• Supplemental premium medical coverage.
• First-hand experience scaling a top-tier home-appliance brand globally.