Mô tả công việc
JOB SUMMARY
Contact appropriate individual or department (e.g., Sales, Data Administration, Accounting) as necessary to resolve guest calls, requests, or problems. Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott, including up-selling. Determine and give complimentaries to guests as gifts for their patronage (e.g., rewards points, show tickets, gift certificates). Promote awareness of brand image internally and externally. Process requests for redeeming Marriott Rewards points. Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Enter Marriott Rewards information into appropriate software when taking guest reservations. Answer, record, and process all guest calls, requests, questions, or concerns. Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, faxing).
Assist management in training and motivating employees; serve as a role model. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Monitor the performance of others to ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
Quyền lợi được hưởng
Attractive remuneration package & 13th month salary
Local and International training course
05 working days | 02 day-off per week
Duty meal & Uniform provided by hotel
Taxi for late night shift| Free motorbike & car parking
Cross training & Cross exposure & Task force opportunities
Associate Appreciation Week | Take-care culture
Baby born gift | Birthday gift| Marriage allowance| Bereavement allowance
Annual health check
Associate special discount for hotel rooms and F&B services at International Marriott properties
Career path in the most respected and prestigious hotel companies in the world
Yêu cầu công việc
• Fluent English & Strong communication & Service mind
• At least 01 year experience in the same position.
• Good at Word/ Excel/PowerPoint
Yêu cầu hồ sơ
- Send your CV (Picture attached & Subject: Candidate Name - Position) to Hoteljob
- OR Fill in the application from at Loss & Prevention room at hotel (No.8 - Do Duc Duc - Nam Tu Liem - Hanoi)
- Interview appointment will be set up only to potential candidate at the soonest.- Recruitment fanpage: JW Marriott Hanoi - Human Resources
Bắt đầu với Công ty TNHH Quốc Tế Anh Duy thành lập năm 1999, Anh Duy Group hiện là một nhóm các công ty hàng đầu trong lĩnh vực phân phối, tư vấn, lắp đặt và cho thuê thiết bị âm thanh cao cấp của các thương hiệu lớn trên thế giới tại thị trường Việt Nam:
Anhduy Audio: Chuyên phân phối thiết bị âm thanh gia dụng – hệ thống nghe nhạc xem phim gia đình, karaoke.. Thương hiệu phân phối: Denon, Jamo, Klipsch, Accuphase, Cambrige, Tannoy, Unison Research, Sonus faber, Monitor Audio, Monster Cable, Martin Logan, vv.
Basao Audio: Chuyên phân phối thiết bị âm thanh chuyên nghiệp – phòng thu, rạp chiếu phim, nhà hát, sân vận động, phòng họp, nhà hàng khách sạn… Thương hiệu phân phối: AKG, dbx, JBL, Studer, Soundcraft, Lexicon, Crown, BSS, Digitech, vv.
Namsao Media: Chuyên cung cấp giải pháp âm thanh, cho thuê thiết bị biểu diễn