HỘI AN EXPRESS

As a travel planning expert, would be the primary point of contact for the customer and able to provide end to end solutions across a gamut of travel requirements ( travel ticketing, Accommodation, Visa and Forex)
This position is for handling ASEAN coutrie T2E process & operations
Able to understands and apply customer travel policies
Has good knowledge on travel planning processes ( Travel agency operations, GDS, Airlines, Payment solutions and the like)
Able to steer the discussions with various travel requirement suppliers ( Travel Agency, hotel desk, Visa Partners and Forex partners)
Should have exposure to travel booking interfaces, tools and applications
Exposure / working knowledge on implementation of online travel solutions or an end to end travel application in an organization
Has knowledge on handling tax related process with suppliers and internal tax department
Has knowledge / exposure on travel expense / settlements operations
Has exposure, knowledge in handling Credit Card process
Able to liaise with various suppliers, customers and other stakeholders like HR, Finance, IT team etc
Able to work with customers internationally
Able to bring in process improvements and there by build in efficiency in the travel operations
Bring in innovative ideas for customer engagement
Reporting and maintenance of SLA's as required for the operations
Excel in service and delivery excellence leading to high customer satisfaction.
Experience in being a team member in regional / global projects
Responsible for all changes in the Applications / Tools deployed in the countries
Prepare change requests / requirement documents for changes pertaining to applications
Liaise and coordinate with relevant stakeholders to analyze the impact of any change (technical , process related, compliance related, tax related etc )
Communication to all the stakeholders and employees on the changes in the applicationsMinimum 5 years of experience in travel and expense processes.
Bachelor's or Master's degree in Travel & Tourism or Commerce.
Independent worker with the ability to guide a team on travel-related topics.
Strong client interfacing, people, and stakeholder management skills.
Excellent analytical skills and innovative thinking.
Ability to work flexible hours and manage multiple priorities.
Preferably experienced in international working environments.
Ability to meet individual and team goals.
Willingness to travel locally or internationally as needed.
Preferable knowledge of IATA operations.
Experience with SAP and travel expense applications.Working in one of the Best Places to Work in Vietnam
Join a dynamic and fast growing global company (English-speaking environment)
13th-month salary bonus + attractive performance bonus (you'll love it!) + annual performance appraisal
100% monthly basic salary and mandatory social insurances in 2-month probation
Onsite opportunities: short-term and long-term assignments
15++ days of annual leave + 1 day of birthday leave
Premium health insurance for employee and 02 family members
Flexible working time
Lunch and parking allowance
Various training on hot-trend technologies/ foreign language (English/Chinese/Japanese) and soft-skills
Fitness & sport activities: football, badminton, yoga, Aerobic
Free in-house entertainment facilities and snack
Join in various team building, company trip, year-end party, tech talks and a lot of charity events