DISCOVA - BUFFALO TOURS ★ 4.0

1. Tour documentation:
- Review guide assignment weekly and prepare tour document for guides and leaders.
- Extract itinerary, cash advance form from the company's system.
- Print all documents and hand over to Touring Team Leader.
- Prepare admin stuffs for tour such as refillable bottles, eco-napkin, First-aid kit...
2. Transportation and guiding:
- Support Touring Executive in transportation booking when required
- Make phone call to hotel to reconfirm pick-up time with customers
- Handle airports pick in case of emergency requirement.
3. Customer service:
- Support Touring Executive in customer service task such as welcome call, incident report, emergency support to customer.Fluent in written and verbal in both national language and English;
Proficient with Microsoft Office applications and familiarity working with system would be an advantage.
Excellent organizational skills with the ability to be flexible and implementing change when needed.
Outstanding communication skills with strong customer care focus.
Excellent communicator to a diverse range of people (customers, suppliers, team members, leaders).
High attention to detail.
Able to work under pressure and juggle multiple tasks and able to work outside office hours when required.
Solution focused and great at problem solving.Monthly competitive allowance
Working in young, dynamic and professional environment.
Have chance to enhance knowledge and practice in the tourism industry.