Furama Resort ★ 4.0

Mô tả công việc

Greet guest in a friendly and professional manner,

Taking the reservation, record the information (name of party, number of people, time, telephone, and special requests), answer the telephone correctly, welcome guests who approach the entrance and use the guest’s name as much as possible and recognize the guest of long-stay in.

Clarify the guest’s reservation and seat them if their table is ready with ladies first. Always at Host person stand when there is no seating guest.

Check the reservation/log book to identify V.I.P’s and open times, double check and follow up all special arrangements have been made (cake request etc)

Check the surroundings to make sure all items are in proper order (temperature, light, entrance display, floor and carpet etc). Report to manger with any necessary adjustment.

Describe menu selections correctly to the guests

Call all in-house and outside guests or more to reconfirm time and number at the start, check to make sure all pre-set menus are printed.

Host person to place napkins on guests’ laps, introduces the captain to the table

When the room is full and there are guests waiting to be seated: inform the guest and give them estimate of wait time, direct them where they can wait, follow the waiting list as tables open up).

Ensure that Host person stand is stocked with supplies: matches with hotel logo, local popular phone numbers, pens and pencils with erasers, In-house phone directory, menus, wine lists, floor plan, wine opener, lighter, V.I.P lists, occupancy report, daily event sheet, Manager’s business card, clean side towel, mints/ candies..)

Walk through the restaurant section to talk the guest and get the feedback from them.

Quyền lợi được hưởng

- According to the general policy specified in the labor law

- Other benefits according to company policy

Yêu cầu công việc

• Assertiveness and prioritizing skills; 
• Multi-tasking capabilities
• Ability to pick up software systems quickly.
• Have English skills

Yêu cầu hồ sơ

Ứng viên vui lòng gửi CV tại Hoteljob hoặc gọi điện về số (0511) 3847888 - Yêu cầu nối máy cho Phòng Nhân sự Furama để liên hệ với Ms. Vân