Khách Sạn Apricot Hotel Hà Nội

Mô tả công việc

- Receive guests to the hotel by greeting them warmly, and attending to their inquiries and also answer inquirers over the phone.

 - Inform guests of the services and accommodation rates in the hotel, make reservations for guests according to their needs, and also make sure that all reservations cancelled are effected immediately to avoid confusion. 

- Build good relationship and rapport with guests to make them feel comfortable and address any complaints they might have in a very courteous manner to protect the image of the hotel. 

- Keep clear and comprehensive records of guest room bookings and all billings for accountability and future reference.

 - Maintain orderliness at the front desk by arranging documents accordingly and keeping the front desk area clean at all times to avoid rowdiness.

 - Attend to all routes of room bookings, such as online, phone, and in person, to ensure that reservations are not left hanging but attended to promptly to keep the hotel business running. 

- Report issues of maintenance and malfunctioning appliances to the manager for quick repair in order to ensure guests comfort and satisfaction.

Quyền lợi được hưởng

-  Salary: Negotiable depending on professional capacity

- Type of labor contract: Fixed term / indefinite term

- Full payment of insurance regimes: social insurance, health insurance, unemployment insurance

- Working time: 8 hours / 1 day. 1 day off a week. Supported with all protective equipment and tools during work

- Support 1 meal in shift

- Free parking available

- Regular training, opportunities for advancement.

- 13th month salary bonus and other holidays as prescribed

Yêu cầu công việc

- Problem-solving abilities

 - Strong communication and interpersonal skills

-  Excellent customer service skills

-  Discretion and sensitivity

 - Fluency in English 

- Ability to maintain a positive, friendly attitude even under high pressure Professional attitude 

- Work experience, degree in hotel management, well-presented and professional appearance are preferred.

Yêu cầu hồ sơ

CV +2 photos

Hotline: 0988566670