Melia Bavi Mountain Retreat

1.Prepare, greet and assist guests in personalize service
2. Build strong co-worker and customer relationship
3. Record and process reservations made by phone/fax/email.
4.Competance with opera system to process prearrival, check in through out the stay, upon departure, post departure.
5. Process amendments to reservations such as extensions, early departures, etc.
6. Manage “no show” reservations by investigation and recording of same.
7. Record special billing arrangements for groups and conventions.
8. Maintain knowledge of special rates/ offers/ promotions.
9. Prepare reports as requested.
10.Sell the MHI products and services using up-selling and suggestive selling techniques.
11. Perform any duties assigned by the Management deemed necessary

• Based office: Hanoi city (Duong Dinh Nghe Street)
• Free Parking and Meal Allowance.
• International working and training environment
• Social insurance following law and above law
• Moving up opportunity within Melia Hotels international

• EDUCATION AND TRAINING: Hospitality or related field.
  
• LANGUAGES: English.
• SPECIFIC KNOWLEDGE: Marketing plan; Business plan; Yield management; Commercial strategies, Opera system.
• WORK EXPERIENCE IN OTHER COMPANIES: 2 years in the same position in hotels of the same category and with the same services.