Mitek ★ 2.8

The Team Manager leads a cross-functional software team—including Software Engineers, Quality Analysts, and Product Managers—to design, develop, and ensure the delivery of high-quality software applications to customers. This role is accountable for the overall performance of the customer team, measured through productivity, software quality, onboarding efficiency, and staff development and retention. A key aspect of the role is maintaining strong, effective communication—both internally and externally. Internally, the manager must understand team capabilities, and workload distribution to ensure successful outcomes. Externally, the role fosters a collaborative relationship with Stakeholders, built on transparency and responsiveness, to guarantee timely and high-quality deliverables. In addition to operational responsibilities, the Team Manager contributes to strategic initiatives that drive innovation ensuring that software solutions continue to transform the building industry.

Roles, Responsibilities & Typical Activities

Team Management

• Manage cross-functional software development teams (Developer, QA, Product Manager). Create and promote a respectful and collaborative working environment that results in skilled and motivated employees. Evaluate employee performance, set expectations and goals for team and individual staff members, recruit, discipline, and train staff.
• Lead the design, implementation, testing, debugging, testing, deployment, and documentation of new or existing software to meet complex business needs.
• Direct our success through collaboration with Product Management, Software Quality Assurance, and other development teams to ensure that solutions are efficient, consistent and fulfill business needs. Interpret business requirements from stakeholders, tech support, and customers in order to articulate business and technical needs and drive the vision of projects and applications.
• Lead end-to-end talent acquisition activities—sourcing, interviewing, hiring—and drive a structured onboarding program for new team members to ensure rapid ramp-up and long-term retention.

Technical leadership and continuous improvement:

• Continuously participate, guide, and refine elements of the team’s approach to software development activities (Agile, Scrum, Scrumban...) to best meet team needs. This includes the development of project plans, coordination of projects, management of project team activities, communication of changes and progress, and ensuring projects are completed on time and budget.
• Coach and mentor team members.
• Evaluate and recommend tools, technologies, and processes to ensure the highest quality solutions for team’s assigned work. Provide guidance for the selection, approval, and acquisition of hardware, software, networking components, and services for internal use.
• Resolve or facilitate resolution of problems and evaluate recommendations relating to business opportunities and influence policy and process improvements.
• Build strong product knowledge to support day-to-day team operations and ensure effective execution.
• Implement senior management recommendations to address productivity challenges and streamline operations.

Stakeholders’ alignment

• Work with our stakeholders to help solve their software design and operation issues
• Able to communicate changes and progress, provide technical leadership, and inspire a team to succeed, cascading information and promoting collaboration across teams and individuals
• Facilitate alignment across stakeholders to keep projects on track and maintain consistent communication.

Your Skills and Experience

Qualifications / Experience

• Bachelor’s degree in computer science, Software Engineering, Information Technology, or a related technical field.
• Minimum of 8 years of experience in software development, with at least 2 years in a leadership role of software development teams.
• Equivalent combination of experience and education which clearly indicates the ability to perform the essential functions of the position may substitute on a year for year basis.
• English level (CEFR) B2 or equivalent.
• Extensive experience and deep knowledge in software development for both web and desktop applications using Microsoft technologies, combined with a strong understanding of software testing principles and end-to-end product development.

Professional knowledge & skills

• Be able to provide a clear purpose and direction to your sprint tasks
• Understand and communicate measurable performance objectives
• Communicate clearly and succinctly
• Support team members through on-the-job training (or being trained)
• Resolve problems and conflicts positively
• Conduct yourself in line with appropriate MiTek Vietnam procedures
• Create a supportive, inclusive environment within the team
• Ability to encourage and motivate staff to deliver on initiatives with a focus on quality
• Identify opportunities for better service delivery and development
• Promote and support continuous improvement culture
• Support team members through change processes
• Capability to live the MiTek Vietnam values