Cathay United Bank

Purpose

To deliver the best-in-class customer service in Vietnam market.

Main tasks

• Receive and solve customer’s inquiries via channels as Call and Email.

• Provide guidance for customers (Product, campaign information, Registration guide and User guide).

• Help checking status and replying customer’s general customer information, Credit Limit information, Loan information, Transaction information, … base on customer’s...

Professional requirement

• Background in Consumer banking industry and solid understanding of customer services executions.

• Proficient in MS Office applications, including Word, Excel and PowerPoint

• Strong sense of responsibility, able to work independently and efficiently

• Experience in digital lending process is a plus

Most challenging and difficult parts

• Need to get used to English...