THE DECK SAIGON RESTAURANT

Greet guests, confirm reservation or walk-in status.

Seat guests, provide menus, and assist with beverage orders.

Check on guests during their visit and ensure they are satisfied.

Always say goodbye and ask about their experience when they leave.

2. Customer Bookings

Respond quickly to guest inquiries via social media, email, hotline, or direct contact.

Record all reservation details in the Resmio system.

Keep information about regular guests to personalize service.

3. Briefings & Communication

Print reservation lists and brief staff daily.

Maintain clear communication between teams.

Ensure proper shift handover with notes.

4. Guest Complaints

Handle complaints immediately while guests are still at the restaurant.

Ensure problems are solved before guests leave.

Report and follow up on feedback or complaints.

5. Management & Leadership

Maintain high service standards and lead the team by example.

Train and support staff regularly.

Communicate with other departments and manage schedules to ensure smooth operations.

Attractive service charge + tips

Meal & uniform provided

Internal F&B discount for employees

Other benefits following Vietnam Labor Laws