Toll Group I Logistic and Forwarding

About Toll Group

At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post — www.tollgroup.com

CUSTOMER SERVICE EXECUTIVE

Work location: Dist. 3, HCMC, Vietnam

Job Summary:

The Customer Service Executive is responsible for delivering high-quality service to ensure customer satisfaction, retention, and support Seamaster’s business growth. This role involves managing bookings, coordinating with internal and external stakeholders, and ensuring smooth shipment operations.

Key Responsibilities:

• Understand and utilize global service contracts (US & Canada) to offer competitive rates and solutions to clients (Overseas Agents, Internal Sales).
• Effectively manage space allocation across all contract types to optimize utilization and minimize shortfalls.
• Build strong relationships with customers to understand their needs and provide tailored solutions.
• Receive and process booking requests from shippers; coordinate with controlling parties for approvals.
• Create and manage bookings in CW1; liaise with carriers/co-loaders as per instructions.
• Issue booking confirmations and follow up with shippers to ensure timely cargo export.
• Monitor shipment routing through carrier platforms; proactively follow up on any deviations from the planned schedule. Coordinate with carriers to secure space and ensure timely updates to all stakeholders (documentation team, overseas agents, shippers, sales, etc.)
• Upload all booking-related documents into CW1 system.
• For EXW, DDU (DAP), DDP shipments, coordinate with logistics/vendors to ensure timely pickup and customs clearance.
• Maintain and update client tariffs and organization profiles in CW1.
• Coordinate with internal departments (Sales, Finance, Logistics, Legal) to ensure smooth operations.
• Resolve unforeseen issues promptly and professionally.
• Handover job files to the documentation team for timely shipping document preparation.
• Perform other tasks as assigned by Supervisor or Manager.
  
  

Job Requirements:

• Bachelor’s degree in Business, Logistics, Supply Chain, or related field.
• At least 2 years of experience in customer service for freight forwarding/logistics is preferred.
• Strong understanding of international shipping terms (EXW, DDU, DDP, etc.).
• Proficient in using logistics systems (e.g., CW1) and Microsoft Office.
• Good communication and interpersonal skills in English (verbal & written).
• Detail-oriented, organized, and able to multitask in a fast-paced environment.
• Problem-solving mindset with a proactive attitude.
• Ability to work independently and as part of a team.
  
  

What moves you?

At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.

Are you excited about this role but are concerned you don’t meet all the requirements? If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive and authentic workplace, so if you’re interested in this role but your past experience doesn’t align perfectly then please talk to us – you may be just the right candidate for this or other roles we have coming up.

At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.

To find out more about us visit www.careers.tollgroup.com

You must be entitled to work in Vietnam and be prepared to undertake pre-employment checks including a criminal history check and medical.