The job holder responsible for:
- Ensure to advise and provide personal financial products and services in accordance with customer needs, in order to bring the best experience to customers.
- Ensure compliance and minimizes risks when processing transactions, providing products and services to customers.
- Carrying out transactions and providing services:
- Perform work in accordance with policies, regulations, procedures, internal guidelines... and service quality commitments (SLAs)
- Perform cash and non-cash transactions for customers (such as opening accounts, receiving deposits, etc.) in accordance with TCB's procedures.
- Update TCB's product informaiton, regulations, procedures, Marketing program, Sales Campaign and guidelines to provide services to retail customers in the fastest and best way
- Receive and resolve customer requests and complaints in accordance with Techcombank's regulations.
- Receive customers' opinions on products, processes, services, policies... to have recommendations for related departments for improving product, process and policy
- Consulting: Identify opportunities for upselling, cross-selling, consulting and providing personal financial products and services suitable to customer needs
- Receive and understand customer information to advise and provide products and services suitable to customer needs or introduce to positions according to regulations to bring the best experience to customers. Client.
- Identify opportunities for upselling and cross-selling during the transaction process and encourage customers to use other products.
- Exploit, consult, and provide personal financial products and services suitable to customer needs according to the assigned customer list in each period.
- Ensuring correct and complete advice on personal financial products and services and in accordance with customer needs
- Develop customers through sales channels according to the bank's orientation from time to time
- Effective management: Manage plans and business results
- Develop and implement individual business plans to achieve assigned business targets.
Report And Checking
- Check transactions/documents arising during the day
- Reconcile transactions and cash amounts, ensure the balance in the cash fund reaches zero after the end of trading hours
- Check the documents that have accounted for the previous day's transactions.
- Prepare daily reports after trading hours end
- Be a member of the ATM fundraising team at the branch/transaction office/neighborhood.
- Perform other tasks as assigned by the Supervisor/Instructor Team Leader.
Human Resources: Developing people & building a corporate culture
Self Development
- Fully participate in TCB's training programs
- Always have the spirit of self-learning in work and life
- Proactively build personal development plans.
- Always have an open attitude to share information with others and be willing to accept change.
- Take ownership and responsibility in work, aiming for outstanding results.
- Build a culture of cohesion and encourage colleagues to achieve success.
- Be fully aware of Techcombank's organizational culture and perform tasks in the spirit of TCB's 5 core values and behavioral standards, demonstrating Techcomer's DNA.
Success Profile - Qualification and Experiences
- Graduated bachelor preferably in majors: economics - finance - banking.
- At least 03 years of experience in the banking sector
- Proficient in office skill
- English ability: Not Apply
Bắt đầu thành lập từ năm 1986, Công ty TNHH Tiến Thu ra đời với sứ mệnh trở thành doanh nghiệp hàng đầu trong lĩnh vực kinh doanh xe máy và Ô tô tại khu vực Miền Trung; Cung cấp dịch vụ với sự khác biệt nhằm mang lại sự hài lòng cho khách hàng. Triết lý kinh doanh "NIỀM TIN CỦA KHÁCH HÀNG LÀ TÀI SẢN LỚN NHẤT CỦA DOANH NGHIỆP"
VĂN HOÁ LÀM VIỆC TIẾN THU: triển khai đào tạo “văn hóa ứng xử - tinh thần làm việc nhóm và văn hóa doanh nghiệp theo tiêu chuẩn Nhật Bản”. Với mong muốn nâng cao chất lượng phục vụ Khách hàng, ngoài việc đầu tư cơ sở hạ tầng hiện đại, Tiến Thu còn chú trọng vào việc đào tạo nâng cao kỹ năng của nguồn nhân lực với tác phong phục vụ chuyên nghiệp, lịch sự, tận tâm nhằm mang đến sự hài lòng cho khách hàng.
Review TIẾN THU CORP
Công ty có văn phòng đẹp. Sếp vui tính, anh em chịu chơi chịu làm, trả lương OT sòng phẳng. (rw)