Amanoi Resort

Primary Responsibility:

• To make printouts as required for Housekeeping operation.

• To issue keys and pagers to shift maids.

• To send repair orders to Engineering Department.

• To handle and log all incoming calls/inquiries related to Housekeeping operations.

• To provide service and information to resort guest and outside callers.

• To dispatch & collect memos from Executive office.

• To do filing for Housekeeping operating documents.

• To maintain Housekeeping Staff Attendance Records.

• To check and endorse on master key control chart.

• To issue outgoing records for repairs.

• To keep a record of VIP toiletries.

• To make inventory guest amenities every month.

• To control guest amenities daily.

• To update the information board and VIP records.

• To control paging and beeper system panel.

• To obtain room status daily.

• To obtain sequence of lost and found.

• To report for duty punctually wearing the correct uniform and name badge at all times.

• To provide a courteous and professional service at all times.

• To maintain good working relationships with your own colleagues, and all other departments.

• To have a complete understanding of and adhere to the hotel’s policy relating to fire, hygiene, health and safety.

• To maintain a high standard of personal appearance and hygiene at all times.

• To have a complete understanding of the resort’s staff handbook and adhere to the regulations contained within.

• To carry out any other reasonable duties and responsibilities as assigned.

Our Major Job Task Include:

• Maintaining the standards for Housekeeping service procedures that will fulfil our vision statement within the Aman Resort.

• Ensure that Housekeeping service preparation and departmental operations accords with the standards prescribed in the Departmental Operations Manual.

Additional Information:

• The Aman functions seven day a week, twenty-four hours a day. All employees must realize the fact and be aware that at times may be necessary to move an employee from their normal duty hours or working place as business demand. He/she should understand as well that business determines the amount of working hours. It might be that he/she has to work less hours or opposite can occur.

• Service charge
• Social Insurance as law
• Annual Leave
• Incentive Bonus after 2 months probation
• Housing, uniform, meal, and transportation are provided by the resort

1. Education:

High School or equivalent

2. Service years in the field:

1 year housekeeping / administrative experience, or an equivalent combination of education and experience

3. Knowledge and skills:

• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company
• Proficient in the use of Microsoft Office and Front Office System
• Literacy skills - reading, writing and basic maths skills.
• Flexible attitude to shifts – you may need to work nights, weekends and/or holidays

4. Language:

Able to speak, read and write English

5. Additional require:

Phan Rang citizen is a big plus.

• Application letter
• CV
• Qualifications