Bay Resort Hoi An

• Perform leadership training for all senior security personnel

• Ensure the all security personnel as well as hotel’s staff are adhering to P&P and security procedures

• Maintain good communication and work relationships in all areas of the hotel

• Direct and coordinate the activities of all security personnel, engage in the implementation of safety and security procedures for the department, and provide assistance and advice to other departments in relation to security

• Training and development of supervisors and associates within the department towards the promise of “Room to Grow”.

• Plan, deliver and facilitate regular staff awareness training

• Works with Human Resources on manpower planning and management needs

• Effective control over valet parking to ensure minimal costs.

• Minimize payroll costing by effective staff control and hiring processes.

• Responsible for budgeting for the department.

• Effective utilization of outsourcing to ensure payroll costs is minimized.

• Compile and distribute security reports to relevant departments.

• Interact with guests and individuals outside the hotel, including, but not limited to, current and potential clients, owning company representatives, community leaders, government officials, travel industry representatives, suppliers, competitors and other members of the local community.

• Ensure highest level of guest satisfaction by providing quality guest services.

• Organise patrolling of all boundary areas, bedrooms, offices, storage areas, public areas, and function rooms

• Prepare incident reports and ensure all allegations are properly followed up

• Liaise with Departmental Heads to ensure hotel staff is aware of their security responsibilities

• Be fully conversant of company terrorist procedures and convey to staff

• Responsible for management of key control within all departments

• Rendering First-Aid to guests and employees as required by internal guidelines.

• Ensure all incidents are documented as required by internal guidelines.

- International and professional working environment.

- Competitive salary range.

- Opportunities for growth and advancement.

General requirements:

Bachelor’s degree with minimum 6years of security and safety experience and/or military/law enforcement experience, including supervisory experience, or an equivalent combination of education and experience

Type and level of experience required may vary slightly based on size and complexity of operation.

Excellent communication skills in English language, both oral and written.