Capella Holdings

1/ Receive prospects and arrange meetings while managing the center hotline

• Warmly welcome and deliver excellent customer service to everyone visiting the WSE center, connecting them to the appropriate staff
• Collect and file the information of prospective students, arrange meetings with the Educational Consultants while complying with the online show distribution rules
• Enter the collected information correctly into the CRM system, creating system accounts for new prospective students as necessary
• Support prospects & students to accomplish the Online Placement Test
• Handle incoming calls when needed and take action as necessary
• Support Coach team by entering lead data into the system for DSF and Referrals
• Handle guest registration for online sales & marketing events

2/ General Admin

• Ensure that the center is opened and closed in line with the operation hours every day
• Receive, deliver and manage materials
• Order, receive and manage general purchases for the center
• Support staff in the center for color printing for documents such as Learning Certificates, event posters etc.
• Manage general assets at the center such as the computers, sound system and be the point of contact for their maintenance with Head Office
• Channel the center’s facility management requests to the Facility Management HQ team and support as required