Capella Holdings

• To take over duties from previous shift
• To handle all inter-hotel, outside calls
• Take messages upon request; handle guest wake up calls
• Welcome guests upon arrival and check in according to established standards and procedures.
• To provide information and assist all guest.
• To take reservations and record them in reservation logbook, master booking file.
• Post all room charges without delay and note advance deposit in “room guest list”
• Fill in, update information in registration cards in database and file registration cards in folder.
• Be familiar with all room types and rates in the hotel and their availability status; up-sell whenever possible.
• Handle guest complaints promptly according to established procedures and then report to Supervisor/ Manager and record in guest comment to send it to Hotel Manager and Sale in daily report
• Send Daily report- daily occupancy, guest comment to Hotel Manager and Sale Department in shift (9am & 6pm).
• Send daily report – guest arrival and departure stay over FCC to Hotel Manager & Vice Chairman at 6PM
• Send newsletter, hotel promotion for all guest in guest database
• To handle all keys for guests as requested and keys for all department
• Check all the vouchers received by checking.
• Return passport, ID upon the guest check out
• Register temporary residence online for all in house guest
• Check and reply email booking
• To remember and use guest’s surnames whenever possible
• To attend meetings and trainings classes when required to
• It is strictly forbidden to make personal calls from the Switchboard /PBX/
• Maintain a well-groomed appearance and a tidy work area.

Annual leave

• At least 1 year experience.
• Can work under high pressure, team-work as well as independent-work.
• Be pro-active, creative, decisive, keen, and flexible in handling duties.
• Possess integrity and honesty

- Other skills:

• Good spoken and written English skills.
• Strong communication and interpersonal skills across all levels of the organization
• Teamwork spirit, flexibility, sense of responsibility and well-organized manner.
• Good computer skills and typing skills (including Microsoft Office capability)

Please attach your photo (3x4) to the resume and send to HR department.

Zalo: 0933 617 101

Working location: Petro House Hotel, 63 Tran Hung Dao Street, ward 1, Vung Tau City.