GAPO ★ 3.6

- Maintain complete knowledge of the following (to include but not limited to):

+ All hotel features / services, hours of operation

+ Hotel function space, entertainment options, menus and floral decoration options

+ Hotel safety guidelines and evacuation plan

+ Scheduled daily group activities

- Answer incoming phone calls in a pleasant manner using Hotel’s telephone etiquette guidelines. Handle telephone enquiries according to departmental procedure

- Coordinate all group arrangements

- Work with group contacts to facilitate program planning and requirements

- Communicate group needs and specifications to all relevant departments

- Follow up with Post-Conference reports and review group billings

- Input all group bookings and update booking activities in the system on a weekly basis

- Prepare reports, maintain proper records and filing system in accordance to hotel’s sales administration process

- Maintain gifts inventory and coordinate the sending of gifts to clients

- Arrange site inspections for potential clients

- Promote positive relations with clients and attend to all requests expediently and courteously

- Acknowledge and handle clients’ complaints and comments tactfully and efficiently. Report incidents or other irregularities to management

- Up-sell and promote hotel’s facilities and services at every available opportunity in order to maximize sales revenue