Secomus ★ 4.3

Product Manager (Web APP) - MooseDesk Innovation

*Competitive salary and performance-based bonuses. (25M-45M/month)

Location: Floor 1, block 1, Homecity Apartment, 177 Trung Kinh Street, Cau Giay District, Hanoi city, Vietnam.

Company Overview:

MooseDesk Innovation is a fast-growing SaaS company dedicated to revolutionizing customer support for eCommerce businesses. Our mission is to provide merchants with an intuitive, AI-powered helpdesk solution that enhances efficiency and customer satisfaction. We are seeking a passionate and strategic Product Manager to lead the development and optimization of our products, ensuring we stay ahead in the competitive market.

Job Overview:

As a Product Manager at MooseDesk Innovation, you will be responsible for driving the product strategy, roadmap, and execution for our Shopify-based helpdesk solution. You will collaborate with cross-functional teams, including development, design, marketing, and customer success, to deliver innovative and impactful features that meet the evolving needs of our users.

Key Responsibilities:

• Define and execute product strategy, aligning with company goals and market needs.
• Develop and maintain a product roadmap, prioritizing features based on user feedback, data analysis, and business impact.
• Collaborate with development teams to define product requirements and ensure timely delivery of high-quality features.
• Conduct market research and competitive analysis to identify trends and opportunities.
• Work closely with UX/UI designers to ensure a seamless and engaging user experience.
• Manage product marketing team to create go-to-market strategies and product positioning, as well as other product marketing activities.
• Analyze product performance using data-driven insights and iterate on improvements.
• Gather and synthesize feedback from customers, internal teams, and stakeholders to drive product enhancements.
• Act as a key advocate for the product both internally and externally, ensuring alignment with customer needs.

Requirements:

• Bachelor’s degree in Business, Computer Science, Marketing, or a related field.
• 2+ years of experience in product management, preferably within a SaaS or eCommerce environment.
• Strong understanding of Shopify and its ecosystem (experience with Shopify apps is a plus).
• Proficiency in Agile methodologies and product management tools is a plus.
• Exceptional analytical and problem-solving skills with a data-driven approach to decision-making.
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• Ability to work effectively in a fast-paced, remote-friendly environment.
• Passion for customer experience and an innovative mindset.

Benefits:

• Competitive salary and performance-based bonuses. (25M-45M/month)
• Opportunities for professional growth and leadership.
• Be part of an innovative team transforming eCommerce customer support.