Would you like to become part of the world's most international company in the world?
A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.
Do you want to make a difference? Then come to our "Insanely Customer Centric" Team and become a Certified International Specialist!
YOUR TASKS
- Overall Role Purpose: Responsible for revenue generated from a geographically assigned sales territory (or business portfolio) by servicing and retaining existing customers and targeting new business opportunities.
- Manage a portfolio of customers and potential customers via personal sales visits, using face to face contact to provide a ‘personal service’. Act as the customers’ main point of contact, by liasing closely with the relevant departments within DHL to ensure that their queries, problems or issues are dealt with appropriately.
- Work as a customer contact with the user departments in key account customers, feedback the user situation to National Customer Channel for the formation of account strategy.
- Produce information for management necessary to evaluate performance vs. key performance indicators.
- Ensure co-operation with other members of the sales team and throughout the sales force.
- Ensure that all customer issues relating to customer service, service recovery and credit control are coordinated and managed through the relevant DHL departments.
- Meet regularly with the Marketing and Sales management to evaluate the personal sales plan/strategy so as to ensure that the required revenue and shipment results can be achieved.
- Develop a working relationship with the relevant support departments e.g. Operations, to ensure they are kept up to date with all issues relating to customers. All non-sales activities or diversionary activities should be handled by Sales Admin Support or Customer Support Executives.
- Develop an Annual customer call cycle (Planned and Unplanned Maintenance) to secure committed orders with new and existing customers and gain any competitor held businesses to ensure that individual agreed targets are achieved.
- Complete GSP sales reporting requirements in a timely manner, which includes “Productivity This Week”, “Productivity Next Week” and “New Business Commitments Gained”.
- Complete Brick Wall and Relationship Balance Sheet Scorecard for the Top 20 accounts in their sales territory.
- Adhere to regional standard profit margins and discount guidelines.
- Formulate a personal sales plan that incorporates initiatives for identifying and gaining new business prospects and maximises growth within the existing customer base.
- Build a strong client relationship to ensure that the account performs and grows to its maximum potential, reducing attrition rate and minimizing opportunities for competitors to gain business.
- Conversion of qualified leads into customers (First Time Buyers) and develop and penetrate existing accounts (Retention and Development).
- Continually develop knowledge of DHL’s products/services and general commercial awareness in order to provide the best possible solutions to the customers.
- Ensure all customer agreements are cost-sensitive so as to ensure a suggested minimum pricing tariff is set and adhered too. Any deviations from this tariff require management’s agreement and justifications.
- Control all documentation and data relating to customer visits, agreements and terms of reference to ensure that customer information is maintained accurately in the customer database.
- Analyse and monitor customer data to measure success and identify fluctuations/trends so as to decide on the relevant actions to be taken.
- 3 years experience in sales express, freight, and logistics.
- Presentation skills: advanced
- Communication skills: advanced - Vietnamese & English
- Educational Qualifications: Bachelor's Degree
- Multifarious benefit programs.
- Strong career support & lots of opportunities in an international environment.
- Training: both online and offline with Global DHL Standards.
- Coaching & Feedback culture allows you to advance further in short-term and long-term development goals.
- Working together based on DHL values of “Respect and Results”.
- Diverse engagement activities under “Best Day Everyday” – our Health & Well-being program.
- Employee hobby clubs, sports championships.
We look forward to receiving your application!
Vbee là công ty hoạt động trong lĩnh vực sản xuất và cung cấp các sản phẩm, giải pháp về Công nghệ thông tin, đặc biệt liên quan đến các bài toán về số hoá, xử lý dữ liệu.
Vbee sở hữu một hệ sinh thái nền tảng và dịch vụ ứng dụng trí tuệ nhân tạo đầu tiên tại Việt Nam. Chúng tôi mang tới những sản phẩm và dịch vụ chuyển đổi số trong các lĩnh vực như: chuyển văn bản thành giọng nói, chuyển giọng nói thành văn bản, robot call, tổng đài nhân tạo, xây dựng clip tự động, trợ lý ảo thông minh và rất nhiều các dịch vụ khác.
Cùng với đội ngũ nhân sự trẻ, năng động và sáng tạo cũng như đội ngũ chuyên gia giàu kinh nghiệm đến từ trường đại học hàng đầu Việt Nam, chúng tôi không ngừng nghiên cứu và phát triển, hướng tới mục triêu trở thành công ty cung cấp giải pháp, dịch vụ số hoá và xử lý dữ liệu tiếng Việt tiên phong tại Việt Nam. Vbee., JSC tin tưởng sẽ đem đến cho khách hàng các sản phẩm và giải pháp có độ tin cậy cao, có chất lượng vượt trội.