I/ INTRODUCTION
LitGroup takes great pride in being a reputable and professional data solution provider catering to the needs of e-commerce businesses. We aim to offer our valued customers the utmost quality and security data processing experience. Established in 2011, LitGroup holds ownership of 3 brands: LitExtension, LitCommerce, and Litos. We’re supporting more than 200 e-commerce platforms in over 80 countries worldwide, garnering a remarkable customer satisfaction rate of over 90%.
To expand our service offering globally, we are actively seeking talents with a sense of responsibility, trustworthiness, optimism, and a passion for continuous learning. If you’re searching for a company with a professional environment and ample development opportunities, LitGroup is the perfect fit for you.
We are currently in the process of recruiting a Sales Supervisor (Inbound Sales) – level Junior. For additional information, please refer to the details provided below.
Working time: From Monday to Saturday Morning
Working location: 10th Lilama Office Building, no.56 To Huu Street, Trung Van ward, Nam Tu Liem district, Hanoi.
Please visit us:
- Website: litcommerce.com / litextension.com / litos.io
- Fanpage: LitGroup Careers
II/ RESPONSIBILITIES
- Support the Team and Optimizing Processes
- Identify criteria for improvement and implement process changes to enhance efficiency and performance.
- Provide guidance and conduct training to continuously improve the team’s skills and knowledge.
- Prepare, upgrade and provide Sales material content for the Inbound Sales team
- New sales rep onboarding support and mentor
- Analyzing Data and Improving Performance
- Collect, analyze, and report on key performance indicators, such as conversion rates, response times, and customer feedback.
- Develop actionable recommendations and implement solutions to improve team performance and achieve sales goals.
- Present detailed insights and performance analysis to management to support strategic decision-making
- Ensuring Quality and Providing Feedback
- Evaluate the quality and accuracy of information provided by the Inbound Sales team to customers.
- Review customer interactions and provide constructive feedback for Sales Manager to maintain high service standards and customer satisfaction.
- Conduct activity review/report and communicate with Sales Manager to monitor the inbound sales team performance to ensure adherence to established sales workflows, standards, and protocols.
III/ REQUIREMENTS
- Graduated from FTU, NEU, or related universities;
- Having 1+ years of experience in relevant roles, with expertise in a sales supervision, Inbound Sales, Customer Service;
- Proficient English: 6.5 IELTS or equivalent;
- Strong analytical skills, with the ability to interpret and act on sales data.
- Excellent communication and leadership abilities.
- Familiarity with CRM systems and sales performance tools is a plus.
- Ability to train and encourage team members.
- Detail-oriented with strong problem-solving skills.
IV/ BENEFITS
- Basic Salary: 12.000.000 - 18.000.000 VND/month + KPI performance-based bonus
- 13th-month salary, bonus on 30/04-01/05, 02/09, project…
- Team-building activity, Holiday trips, Regular bonding, Tea breaks.
- Competency assessment every 6 months, with a clear career advancement path.
- An innovative and diverse working environment, with respect and support from colleagues and management.
V/ HOW TO APPLY?
- Candidates interested in this vacancy please send an updated resume to the email address: [email protected].
- Hotline: 034 846 8866 (Ms Dung).
CÔNG TY CỔ PHẦN THOMAS CAREY, là công ty 100% vốn nước ngoài, có nhà máy sản xuất đồ nội thất tại tỉnh Bình Dương, bắt đầu hoạt động từ năm 2016. Nhà máy tọa lạc trên diện tích 350.000 feet vuông, với hơn 500 công nhân. Ở đây chuyên sản xuất đồ nội thất cao cấp với các loại gỗ cứng và veneer chọn lọc nhập khẩu từ Mỹ và Châu Âu.
Sản phẩm của nhà máy rất đa dạng, bao gồm nội thất Phòng ngủ, phòng ăn và nội thất thường xuyên/có điểm nhấn, ghế bọc văn phòng phẩm và bàn trang điểm… Chủ yếu được xuất khẩu sang thị trường Mỹ với hơn 90%.
Hiện tại, công suất của nhà máy ước tính là vận chuyển 70 container hàng hóa mỗi tháng và 50 container bọc vải mỗi tháng. Trong khi công suất tối đa của nhà máy có thể đạt tới 250 container/tháng.