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Mô tả công việc
Enter and retrieve information contained in computer databases using a keyboard, mouse, or trackball to update records, files, reservations, and answer inquiries from guests. Transmit information or documents using a computer, mail, or facsimile machine. Operate standard office equipment other than computers. Prepare letters, memos, and other documents using word processing, spreadsheet, database, or presentation software. Handle incoming and outgoing mail, including date stamping and distributing incoming mail. Create and maintain computer- and paper-based filing and organization systems for records, reports, documents, etc. Compile, copy, sort, and file records of office activities, business transactions, and other activities. Enter and locate work-related information using computers and/or point of sale systems.
CORE WORK ACTIVITES
Policies and Procedures
• Maintain confidentiality of sensitive issue and meeting minutes for Excom, Owner Meeting.
• Follow up action plan from different department and other hotels.
• Translation.
• Coordinate with hotels to travel arrangement.
• Support to Cluster General Manager on living materials in Vietnam.
• Protect the privacy and security of guests and coworkers.
• Follow company and department policies and procedures.
• Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
• Perform other reasonable job duties as requested by Supervisors.
• Support operation when needed.
• Arrange for Cluster General Manager travel or business reimbursement report.
• Coordinate for Excom matters when needed.
• Arrange Cluster General Manager meeting schedule.
• Assemble executive reports for owner.
• Owner’s communicator, including accommodation booking and transportation arrangement required.
• Ensure VIP request form General Manager handled promptly.
• Coordinate and communicate with various department and all levels of associate on matter’s directed by Cluster General Manager.
• Prepare and manage correspondences with internal and external parties for Cluster General Manager signature.
• Maintain and update “Manager on duty” schedule.
Guest Relations
• Address guests' service needs in a professional, positive, and timely manner.
• Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP, MYSTIQUE) to resolve issues, delight, and build trust.
• Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
• Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
• Thank guests with genuine appreciation and provide a fond farewell.
• Assist other employees to ensure proper coverage and prompt guest service.
Communication
• Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.
• Speak to guests and co-workers using clear, appropriate and professional language.
• Prepare and review written documents (e.g., daily logs, business letters, memoranda, reports), including proofreading and editing written information to ensure accuracy and completeness.
• Talk with and listen to other employees to effectively exchange information.
Quyền lợi được hưởng
- Premium insurance with many inpatient and outpatient medical examination and treatment benefits
- Phone allowance, meals allowance and others
- Marriott International Associate discount for Room and F&B
- International work environment.
Yêu cầu công việc
- At least 6 months to one year experience at the same position.
- Be able to relocate to Ha Giang City.
Yêu cầu hồ sơ
- Resume
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Công ty CP Uniben chính thức thành lập vào ngày 01/06/1992 với tên gọi Công ty TNHH công nghiệp thực phẩm Việt Hưng, chủ yếu sản xuất mì ăn liền cung cấp cho thị trường trong nước và xuất khẩu. Đến ngày 27/9/2014, công ty chính thức đổi tên thành Công ty cổ phần Uniben. Công ty khánh thành nhà máy UNIBEN Hưng Yên, nhà máy sản xuất thực phẩm hiện đại được thiết kế theo tiêu chuẩn Châu Âu vào năm 2015. Một năm sau, thương hiệu "3 Miền" trở thành một trong những thương hiệu được chọn mua nhiều nhất, Việt Nam 2016” do công ty nghiên cứu thị trường hàng đầu thế giới Kantar Worldpanel công bố.
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