• Handle tickets to support customers via live chat and calls. • Clarify customer complaints and provide the best solutions to resolve their issues. • Improve the current support workflow and propose new workflows to retain customers, earn 5-star reviews, and reduce the churn rate. • Optimize current posts and create new help desk articles to help customers easily find guidelines for using the app. • Collect and report the problems that customers often encounter to give suggestions to improve the product. • Consult customers and help them grow their business with our products. • Execute other tasks and projects assigned by the Management Team.• Interested in solving problems with digital/SaaS products • Proficient English skills (IELTS > 6.0) • Effective and positive communication with customers, team members, and managers • Ability to adapt and respond to different characters, and maintain calmness when dealing with stressed or upset customers • Good problem-solving, logical thinking, and decision-making skills • Basic knowledge of HTML, CSS, and JS is a plus• Participate in a 4-month apprenticeship program that focuses on practice. • Gain valuable hands-on experience in product development, Agile/Scrum. • Work alongside experienced professionals and gain mentorship opportunities. • Develop your skills and knowledge relevant to the IT software industry. • Experience a collaborative and supportive work environment. • Become a member of an enthusiastic and passionate team. • Participate in on-job training, ensuring you clearly understand and can perform the job. • Comfortable working environment, promoting efficiency, teamwork, and knowledge sharing. • Special attention and direction for each member's development. • Receive benefits during the internship period. • Enjoy free lunches at the company with a full nutritional menu. • Commit to this being a meaningful and useful working period in the beginning of your career.