Manage and monitor customer satisfaction during and post build
Using internal knowledge to response to customer and dealer questions/ enquiries.
Ensure new boat order process is running smoothly without mistake after receiving orders from sales team:
Enter order into Pheenix, Salesforce and CWS file
Export BOM and present for Production team to review and approve.
Issue work order for related teams
Follow up with customers/ dealers make sure built spec is all filled out which included color selections, equipment location...
Update orders with new variations (if any). Make sure that any changes be updated to production team as soon as possible.
Issue invoices and collect stage payment and final payment prior shipping. Update cashflow and keep record of received payment.
Ensure production status is formally updated to customers/ dealers on a monthly basis.
Coordinate with import/export to organize shipping and keep good communication with dealers/ customers.
Ensure material cost and labor cost are recorded against each boat order.
Ensure boat information such as boat name, engine numbers, hull number are recorded against each boat
Ensure all orders are shipped with correct paperwork and documentation. This includes loading soft copies of manuals to USB and delivering to production team to be loaded with the boat.
Prepare International registration for local launches and coordinate with export department, local stakeholders and local authorities to enable successful launches
Communicate this process with the customer on approach to launch and prepare their expectations and requirements prior to departing from their home country.
Coordinate the delivery with the export team, make sure that they have accurate information for planning.
Receive, record, solve and report all warranty cases
Ensure all warranty cases are closed in a timely manner and customer satisfaction remains as high as possible
Take required actions to remedy outstanding warranty cases
Present cases to managers for review, instruction and approval
Provide customers with support by using the internal knowledge of the management team to help solve issues
Record costs against all cases for reporting purposes
Record "solutions" in salesforce which can be referred to by dealers, internal staff or customers (in future) in repeat cases
Contact & arrange for the warranty to be fixed either by external supplier or internal staff.
Report all warranty issues to the production team and where required record agreed action plans to be followed by the production team to prevent reoccurrences
Generate reports per request of BOD.
Any other projects as required by the Customer Service Manager to better the overall profitability of the company
Ensure satisfactory level of additional options revenue.
Manage and monitor customer satisfaction during and post build
Using internal knowledge to response to customer and dealer questions/ enquiries.
Ensure new boat order process is running smoothly without mistake after receiving orders from sales team:
Enter order into Pheenix, Salesforce and CWS file
Export BOM and present for Production team to review and approve.
Issue work order for related teams
Follow up with customers/ dealers make sure built spec is all filled out which included color selections, equipment location...
Update orders with new variations (if any). Make sure that any changes be updated to production team as soon as possible.
Issue invoices and collect stage payment and final payment prior shipping. Update cashflow and keep record of received payment.
Ensure production status is formally updated to customers/ dealers on a monthly basis.
Coordinate with import/export to organize shipping and keep good communication with dealers/ customers.
Ensure material cost and labor cost are recorded against each boat order.
Ensure boat information such as boat name, engine numbers, hull number are recorded against each boat
Ensure all orders are shipped with correct paperwork and documentation. This includes loading soft copies of manuals to USB and delivering to production team to be loaded with the boat.
Prepare International registration for local launches and coordinate with export department, local stakeholders and local authorities to enable successful launches
Communicate this process with the customer on approach to launch and prepare their expectations and requirements prior to departing from their home country.
Coordinate the delivery with the export team, make sure that they have accurate information for planning.
Receive, record, solve and report all warranty cases
Ensure all warranty cases are closed in a timely manner and customer satisfaction remains as high as possible
Take required actions to remedy outstanding warranty cases
Present cases to managers for review, instruction and approval
Provide customers with support by using the internal knowledge of the management team to help solve issues
Record costs against all cases for reporting purposes
Record "solutions" in salesforce which can be referred to by dealers, internal staff or customers (in future) in repeat cases
Contact & arrange for the warranty to be fixed either by external supplier or internal staff.
Report all warranty issues to the production team and where required record agreed action plans to be followed by the production team to prevent reoccurrences
Generate reports per request of BOD.
Any other projects as required by the Customer Service Manager to better the overall profitability of the company
Ensure satisfactory level of additional options revenue.Yêu Cầu Công Việc
Major in Business Administration, Accounting, International Business, Commerce... .
Fluent in Vietnamese and basic English.
Knowledge of html is a plus.
Personal skills, time management skills and task management skills.
Can-do attitude, urge in learning and development, especially in adapting new software and systems.
Eyes for details and good organization skills.
High sense of discipline and confidentiality.
Ability to work in multicultural teams
Công ty TNHH dịch vụ Minh Việt được thành lập năm 2000 – đến nay Công ty đã trải qua gần 20 năm trong lĩnh vực vận chuyển khách du lịch Quốc tế - Nội địa. Đối tác thường xuyên của Minh Việt là các công ty lữ hành lớn: Saigontourist, Công ty Liên doanh Apex, Công ty Exotissimo, Công ty Cổ phần du lịch Việt Nam, Công ty Phoenix, … và một số hãng khách thương mại, như: Yamaha, Panasonic VN, Capitaland VN, Pricewaterhouscoopers VN, Nippon, …
Minh Việt đã từng vinh dự được tham gia phục vụ các sự kiện trọng đại như: đón Tổng thống Bill Clinton, Tổng thống George Bush tới thăm Việt Nam, tuần lễ hội nghị các nhà lãnh đạo cao cấp APEC, Đại lễ kỷ niệm 1000 năm Thăng Long, Hội nghị cấp cao thường niên ASEAN, …
Hiện nay công ty đang sở hữu và điều hành trên 200 xe ôtô với chủng loại vô cùng đa dạng từ 4 chỗ đến 45 chỗ.
Minh Việt cam kết không ngừng nỗ lực đầu tư bồi dưỡng và phát triển đội ngũ lái xe, nâng cao chất lượng dịch vụ: phục vụ có văn hóa và chuyên môn cao, giàu kinh nghiệm, tận tâm và chu đáo, nhiệt tình. Với đội ngũ Quản lý, Điều hành, Lái xe được đào tạo bài bản, có nhiều kinh nghiệm, chúng tôi sẽ:
TRỞ THÀNH NHÀ CUNG CẤP DỊCH VỤ VẬN CHUYỂN HÀNH KHÁCH
HÀNG ĐẦU TẠI VIỆT NAM VÀ KHU VỰC
Bằng các chính sách đãi ngộ tốt, môi trường làm việc thân thiện và chuyên nghiệp, Minh Việt sẽ là nơi để các ứng viên phát triển tốt nhất nghề nghiệp và năng lực bản thân.