Dịch Vụ Thương Mại Thiên Hồng

* POSITION PURPOSE
- Support sales team in administrative tasks and customer relationship management
- Process orders and maintain accurate sales documentation
- Coordinate between customers, sales team, and internal departments
- Ensure smooth sales operations and customer satisfaction
* SCOPE OF WORK / RESPONSIBLITIES
1. Customer Account Management (40%)
- Collect and analyze customers' requirements regarding orders
- Process orders and transactions with customers accurately
- Maintain customer databases and sales records
- Follow up on order status and delivery schedules
2. Customer Support and Communication (30%)
- Handle customers' complaints and coordinate resolution
- Provide ongoing technical assistance to customers
- Collect and analyze customer feedback for improvement
- Communicate order updates and product information to customers
3. Sales Support and Coordination (20%)
- Cooperate with relevant departments to develop sample products following customers' requirements
- Prepare sales documents, contracts, and quotations
- Coordinate with production and logistics teams for order fulfillment
- Support sales team in preparing presentations and proposals
4. Administrative Tasks and Reporting (10%)
- Maintain sales administration systems and processes
- Prepare periodic sales reports and customer analysis
- Update customer information and sales data
- Support in sales meetings and customer visits- Bachelor's degree in Business Administration, Marketing, or related fields
- Knowledge of wood products is an advantage
- Understanding of sales processes and customer service principles
- 1-2 years of experience in sales administration or customer service
- Proven experience in sales support or relevant administrative role
- Experience working with B2B customers preferred
- Proficiency in English (reading, writing, speaking)
- Fast learner with passion for sales
- Aptitude in delivering attractive presentations
- Proficiency in office software (Word, Excel, PowerPoint)
- Strong communication and interpersonal skills
- Good organizational and time management abilities
- Customer service orientation
- Detail-oriented with high accuracy in documentation
- Ability to work under pressure and meet deadlines
- Proactive attitude and problem-solving mindset
- Team player with good coordination skills
- Willingness to learn about products and industry knowledgeĐược đi du lịch 2 lần trong 1 năm
Quà chúc mừng sinh nhật
Công ty có xe đưa đón dành cho tất cả nhân viên
Được hưởng chế độ BHYT, BHXH, BHTN theo quy định
Cung cấp Laptop cho nhân viên
Bảo hiểm Sức khỏe cho nhân viên
12 ngày phép năm
Được review 1 lần trong năm
Chương trình team building để kết nối đồng nghiệp
Môi trường làm việc hòa đồng, thân thiện