IDS Medical Systems ★ 3.5

Job Desc :

• Service Execution & Planning: Perform warranty, preventive, and breakdown maintenance; ensure timely response and job completion within organizational targets.
• Customer Coordination & Communication: Plan appointments, handle inquiries, maintain professional communication, and build strong relationships with biomedical engineers and key clients.
• Documentation & Compliance: Maintain accurate service records, job sheets, and ensure compliance with ISO, GDPMD, safety, and risk management standards.
• Quotations & Invoicing: Prepare and track service quotations, coordinate spare parts usage, and support timely invoicing to reduce AR and inventory holding.
• Training & Continuous Improvement: Participate in and conduct internal/external training, gather field insights, provide feedback, and contribute to service enhancements and contract renewals.

Requirements :

• Diploma or Degree in Biomedical Engineering, IT, Computer Science, or related fields; higher qualifications are an advantage.
• 3–5 years in the medical equipment, healthcare, or engineering consultancy industry; fresh graduates may be considered.
• Strong knowledge in engineering, IT, networking, and troubleshooting; proficiency in Microsoft Office and AutoCAD.
• Good command of English, Cantonese, and Mandarin; strong interpersonal and communication skills.
• Possess own transport; willing to travel locally or overseas; self-motivated, independent, and detail-oriented.