MAD MONKEY

Primary Responsibilities:

Operations & Financial Management

•  P&L Responsibility: Collaborate with GM & Global F&B on revenues, cost of goods sold & Payroll in order to achieve business objectives & profitability.
• Revenue Optimization: Work with Finance and Operations to adjust pricing strategies and maximize Revob.
• Financial Integrity: Enforce strict accounting procedures, cash handling, reconciliations, and bank deposits.
• Compliance: Ensure 100% adherence to health, fire, safety, food/liquor laws, and internal company policies.
• Standardization: Implement and audit Standard Operating Procedures (SOPs) across F&B, Bar, Kitchen, Events & experiences.

Food, Beverage & Events

• Quality Control: Monitor food / beverage preparation, portioning, and presentation and storage. Conduct regular taste tests for consistency.
• Safety: Uphold HACCP compliance and Mad Monkey food safety standards, policies and SOP’s.
• Profitability: Monitor COGS, manage par stocks, and implement strict POS procedures to monitor and record waste and shrinkage.
• Programming: Plan and execute weekly rituals (e.g., Quiz nights, family dinners) and refresh menus quarterly as necessary with the Global F&B/Experience team.
• Training: Conduct regular training with F&B team members to promote good product knowledge and a strong service system. 

Guest Experience & Marketing

• Exceed: Mad Monkey guest expectations. Provide an exceptional hospitality experience to all Mad Monkey guests.
• Reputation Management: Monitor and respond to online F&B related reviews (Google) to maintain "First in Class" status.
• Events: Develop sales strategies to increase guest uptake of Events packages and maintain local entertainment partnerships (DJ’s, Live music, Drag shows etc). .
• Marketing collaboration: Work closely with the Marketing department to to develop F&B and event marketing plans that align with the hotel’s business goals.

Leadership & Staffing

• Development: Recruit, mentor, and train staff to ensure high engagement and internal promotion opportunities.
• Culture: Foster a professional, inclusive work environment with a zero-tolerance policy for harassment or bullying.
• Performance: Lead departmental meetings, set monthly goals for management, and administer consistent corrective actions.

Inventory & Maintenance:

• Facility Care: Coordinate equipment repairs, waste removal, and pest control; maintain the venue as a "Showplace."
• Stock Management: Conduct accurate stocktakes at the agreed cadence and identify procedure weaknesses to reduce loss.

General Duties

While this Job Description highlights primary focus areas, the role necessitates a proactive, "hands-on" approach. The employee is required to undertake any hospitality-related tasks — regardless of whether they are explicitly stated herein—to maintain brand standards, operational efficiency, and guest excellence.

The roles require mandatory compliance for directives from Mad Monkey Hostels including but not limited to: All company policies and SOPs, local laws, health & safety, fire and emergency evacuation procedures, food safety, safe service of alcohol, business management and staff training.

• Negotiate base on the experiences / Mức lương thỏa thuận theo kinh nghiệm.
• 13th month salary/Thưởng lương tháng thứ 13
• Probation with full salary/Thử việc nhận full lương
• Company will pay full insurance fee and base on actual salary./ BHXH theo lương thực tế.
• Annual Leave 12+ days per year / 12+ ngày nghỉ phép/năm
• Award for excellent employee of the month/Giải thưởng cho nhân viên xuất sắc của tháng
• Birthday Celebration every month/Tiệc sinh nhật hàng tháng cho nhân viên
• Team building/Year End Party.
• Training Courses/Được đào tạo.
• Other will follow The Labour Law/Các chế độ khác theo luật Lao Động

• Experience: 2+ years Management experience in similar roles or management roles in Hotel Bar and restaurant operations or as an Assistant Manager in the hospitality/F&B industry.
• Technical Skills: Strong understanding of F&B workflow, quality control, and service systems. 
• Financial Literacy: Proficient in money handling and basic mathematical analysis.
• Soft Skills: High initiative, ability to solve problems under pressure, and professional communication.
• Language: Ability to speak English fluently.
• Physical: Ability to stand for up to 5 hours and lift up to 50 lbs.

Hotline HR Dept 02462531939