Mô tả công việc
Administration
• Ensures an efficient and accurate filing system to maintain records of all Sales Agreements, Contracts and Quotations for the Hotel.
• Reviews and responds to RFPs, while thoroughly qualifying each client’s wants and needs
• Drafts and distributes proposals, contracts and submit sales reports in a timely manner.
• Provides accurate reporting of business booked to the Sales Coordinator for monthly consolidation.
• Entertains and conducts hotel inspections to clients whenever required.
• Establishes and maintains strong relationship with the established clientele and constantly explores new business opportunities.
• Liaises and works closely with the related operation departments ensuring guest's requests and expectations are being met.
• Handles guest and associate enquiries in a courteous and efficient manner, reporting complaints or problems.
Financial
• Achieves the monthly and annual personal target contributing to the Sales revenue.
• Develops and reviews Personal Business Plan which is linked to the Hotel’s Annual Business Plan.
Marketing
• Conducts extensive competitor research and maintains excellent Product Knowledge of the Hotel.
• Constantly monitors and evaluates local, national and international market trends, and the competitor hotels’ sales initiatives, in order to make sure the hotel’s sales remain competitive and cutting edge.
• Ensures a high level of exposure for Hotel through direct sales solicitation via telephone, contracts and written communications.
Operational
• Conducts extensive competitor researches and maintains excellent Product Knowledge of the hotel.
• Ensures systematic and efficient calls on allocated Accounts within specified location and reports findings and opportunities to the Director of Sales.
• Pre-qualifies and targets prospects, utilizing database and develops appropriate and effective sales solicitation strategies to increase hotel’s market share.
• Professionally conducts routine telemarketing activities, makes Sales trips to the current and potential parties to identify new business opportunities
• Follows up sales leads to identify prospect.
• Meets and greets VIP guests upon arrival/ departure.
• Establishes strong contacts to source for information in regard to planned and upcoming functions / events.
• Implements all sales action plans related to responsibility areas as outlined in the Marketing plan.
Personnel
• Assists in the recruitment and selection of Sales associates if required and oversees the punctuality and appearance of Sales associates
• Develop Sales associate’ skills and abilities through the appropriate training, coaching, and/or mentoring in coordination with Learning Manager and Departmental Trainers and assist to conduct annual Performance Development
• Supports the implementation of changes as a result of the Associate Experience Survey.
Other Duties
• Ensures high standards of personal presentation and grooming.
• Maintains strong, professional relationships with the relevant representatives from competitor hotels and other organizations, including tour operators and local travel agents.
• Understands and strictly adhere to Rules and Regulations established in the Associate Handbook and the hotel’s policies concerning fire, hygiene, health and safety
• Attends training sessions and meetings as and when required.
• Carries out any other reasonable duties and responsibilities as assigned.
Quyền lợi được hưởng
- DE&I, care-driven culture, and collaborative, team-driven environments
- Professional learning and development opportunities
- Associates Social Space (Designed by colleagues for colleagues) and Associate Social Activities
- Complimentary 2 duty meals per working shift and team menu designed by our Chef once per week
- Be provided uniform and laundry service
- Discount 50% for F&B service at our restaurants
- Complimentary accommodation at selected Hyatt properties worldwide
- Free parking at our associate parking area
Yêu cầu công việc
- Ideally with a university degree in Hospitality/Tourism management or Business/ Economic management
- Minimum 2 years work experience as the same position.
- Strategic orientation, as well as good problem solving, administrative and interpersonal skills are a must.
- Work experience in a luxury hotel or in an international hotel chain
- Great problem solving, organizational, analytical, and coordinating abilities
- Excellent communication skills and great interpersonal skills
Yêu cầu hồ sơ
• Direct application to: Human Resources Department, Park Hyatt Saigon, 2 Lam Son Square, District 1