Olympus Việt nam ★ 4.3

1. Complaint Handling
- Handle and take follow-up actions for all complaints from customers about the products’ quality until the closure.
- Ensure the safety for users and patients, compliance with local regulation for traceability and post market surveillance, and the process and procedure followed by the directions from Olympus Global.

2. Field Corrective Action:
- Take the proper actions of remedial measures for affected products, including repairing, recalling or replacing the products.
- Ensure the safety for users and patients, compliance with local regulation for traceability and post market surveillance and the process and procedures followed by the directions from Olympus Global.

3. Quality Management System
Create SOPs for QMS. QMS includes SOPs for Complaint Handling procedure / Adverse Event reporting / Training / FCA / Documents Control / Management review / CAPA / Quality Policy / Internal Audit.

4. Reports & Meeting
- Request and follow up other members to submit other reports related to QA on time and without mistake.

5. Others
- Other tasks assigned by Line Managers