The job holder responsible for:
- Ensure to advise and provide personal financial products and services in accordance with customer needs, in order to bring the best experience to customers.
- Ensure compliance and minimizes risks when processing transactions, providing products and services to customers.
- Carrying out transactions and providing services:
- Perform work in accordance with policies, regulations, procedures, internal guidelines... and service quality commitments (SLAs)
- Perform cash and non-cash transactions for customers (such as opening accounts, receiving deposits, etc.) in accordance with TCB's procedures.
- Update TCB's product informaiton, regulations, procedures, Marketing program, Sales Campaign and guidelines to provide services to retail customers in the fastest and best way
- Receive and resolve customer requests and complaints in accordance with Techcombank's regulations.
- Receive customers' opinions on products, processes, services, policies... to have recommendations for related departments for improving product, process and policy
- Consulting: Identify opportunities for upselling, cross-selling, consulting and providing personal financial products and services suitable to customer needs
- Receive and understand customer information to advise and provide products and services suitable to customer needs or introduce to positions according to regulations to bring the best experience to customers. Client.
- Identify opportunities for upselling and cross-selling during the transaction process and encourage customers to use other products.
- Exploit, consult, and provide personal financial products and services suitable to customer needs according to the assigned customer list in each period.
- Ensuring correct and complete advice on personal financial products and services and in accordance with customer needs
- Develop customers through sales channels according to the bank's orientation from time to time
- Effective management: Manage plans and business results
- Develop and implement individual business plans to achieve assigned business targets.
Report And Checking
- Check transactions/documents arising during the day
- Reconcile transactions and cash amounts, ensure the balance in the cash fund reaches zero after the end of trading hours
- Check the documents that have accounted for the previous day's transactions.
- Prepare daily reports after trading hours end
- Be a member of the ATM fundraising team at the branch/transaction office/neighborhood.
- Perform other tasks as assigned by the Supervisor/Instructor Team Leader.
Human Resources: Developing people & building a corporate culture
Self Development
- Fully participate in TCB's training programs
- Always have the spirit of self-learning in work and life
- Proactively build personal development plans.
- Always have an open attitude to share information with others and be willing to accept change.
- Take ownership and responsibility in work, aiming for outstanding results.
- Build a culture of cohesion and encourage colleagues to achieve success.
- Be fully aware of Techcombank's organizational culture and perform tasks in the spirit of TCB's 5 core values and behavioral standards, demonstrating Techcomer's DNA.
Success Profile - Qualification and Experiences
- Graduated bachelor preferably in majors: economics - finance - banking.
- At least 03 years of experience in the banking sector
- Proficient in office skill
- English ability: Not Apply
Sawad là thương hiệu của Công ty TNHH Srisawad Việt Nam. Srisawad VN là một trong những công ty con của tập đoàn tài chính International Holding với 100% vốn Thái Lan. Tại Thái Lan, Srisawad là một trong những công ty tài chính đứng đầu với hơn 3,000 chi nhánh, hơn 8,000 nhân viên, và hiện đang đầu tư tại thị trường Việt Nam, Myanmar, Lào, Campuchia... Công ty đã có mặt trên thị trường chứng khoán Đông Nam Á. Công ty TNHH Srisawad Việt Nam thành lập từ 2016 có trụ sở chính ở Tầng 01, Tòa nhà VCCI, Số 01, Đại Lộ Lê Nin, P. Hưng Dũng, TP. Vinh, Tỉnh Nghệ An, Việt Nam. Văn phòng đại diện tại HCM: 153 Trương Vĩnh Ký, p. Tân Thành, q. Tân Phú. Với sự phát triển ngày càng mạnh mẽ, rộng lớn, hiện tại hệ thống công ty đã có hơn 40 chi nhánh và phòng giao dịch ở 03 miền Trung, Tây và Nam: Nghệ An, Hà Tĩnh, Quảng Bình, Quảng Trị, Huế, Đà Nẵng, Huế, Lâm Đồng, Hồ Chí Minh, Bình Dương, Vũng Tàu, Đồng Nai, Cần Thơ, Long An, Tiền Giang, An Giang, Đồng Tháp, Trà Vinh...
Review Srisawad Việt Nam
Thường xuyên thay đổi chính sách phúc lợi, lương, thưởng, chính sách sản phẩm đột ngột. (id)