GM HOSPITALITY GROUP

Mô tả Công việc

1. Student Housing Management:

1. • Oversee housing operations such as check-ins/outs, room assignments, and transitions to ensure a smooth experience for residents.
   • Collaborate with faculty, staff, and student leaders to foster a dynamic and engaging community aligned with the organization’s mission.
   • Manage day-to-day residence activities, address student needs through proactive education and support, and handle conflict resolution.
   • Ensure that emergencies are managed according to established protocols.
   • Plan and prepare for the transition to a new residence facility, including developing systems to accommodate a large number of students and managing the move from the current facility.
   • Improve off-campus housing resources by providing guidance and developing support systems for rental options.
   • Enhance maintenance management to ensure timely issue resolution.
2. Residential Experience Improvement:
   • Oversee and continuously improve the student residential experience by managing essential services like transportation, cleaning, and maintenance.
   • Partner with insurance providers to ensure residents have appropriate coverage during their stay.
   • Collaborate with wellness services to support students facing challenges while residing in the facilities.
   • Act as the primary emergency contact and educate students about available emergency services.
3. Program Development:
   • Develop and manage initiatives that promote a safe, inclusive, and engaging residential community.
   • Implement programs that integrate academic and social experiences, supporting lifelong learning and personal development.
   • Create and promote programs that foster diversity, interpersonal skills, and effective communication.
   • Design residential life programs for international and graduate students at new facilities.
4. Disciplinary Management:
   • Develop and enforce residential policies and procedures, ensuring they align with the student code of conduct.
   • Record significant student interactions and policy violations, ensuring confidentiality.
   • Provide necessary information regarding misconduct to relevant departments while maintaining confidentiality.

Additional Duties:

• Contribute to team efforts by adapting to new work requirements, exploring opportunities to enhance departmental services, and performing other assigned duties.

Yêu Cầu Công Việc

Qualifications:

• Education: Bachelor’s or Master’s degree in relevant fields preferred.
• Experience: Minimum of 5 years in a relevant field.
• Knowledge, Skills, and Abilities:
  • Proven experience in housing management or a similar service-oriented role.
  • Experience with building maintenance and facilities management.
  • Ability to build strong relationships through empathy and confidentiality.
  • Commitment to equity, diversity, and inclusiveness in all initiatives.
  • Excellent written and verbal communication skills in both Vietnamese and English.
  • Strong leadership and problem-solving abilities.
  • Experience in a university or similar setting is advantageous.
  • Ability to work effectively in a diverse and fast-paced environment.