Pan Pacific Hanoi

Pan Pacific Hotels Group is a young and dynamic company comprising three well-established and trusted brands; Pan Pacific®, PARKROYAL COLLECTION® and PARKROYAL®. We have aggressive expansion plans and as such, we are looking for motivated and energetic people to be part of our growing team. If you have a passion for the industry and are driven by the desire to create Service Excellence Culture, Pan Pacific Hotels Group is able to offer you great opportunities as we continue to strengthen our global footprint.

Based in Hanoi, Vietnam we are looking for a passionate and energetic individual to join us as General Manager in the pre-opening team.

Key Responsibilities:

The General Manager is responsible to drive the smooth opening of the project in PARKROYAL Serviced Suites Hanoi, directing and leading the daily operations, development and business affairs of the hotel through providing effective leadership to the team members of the Hotel. He / She is also accountable for developing annual and medium-term strategies, objectives and plans to achieve profitability and business growth targets as set and agreed by Pan Pacific Hotels Group.

Responsibilities:

Strategic planning and implementation

• Responsible for the development and implementation of annual business plan and medium-term strategies, as well as establishing key performance objectives and plans to ensure the hotel meet its business targets and drives sustainable profitable growth.

Operations Management

• Overall responsibility of all hotel activities and its departments to ensure efficiency and high standards of operations in all areas of hotel.

• Drives guest satisfaction and maintain high standards through his operational leadership, trend analysis and hands on interaction.

• Drives employee satisfaction and ensure continuous improvement action plan is executed effectively, with a focus on team and succession planning culture.

• Communicates effectively the hotel strategies and situation awareness to all partners: Owner, Management Company and Associates.

Financial Management

• Oversees the timely development and completion of the annual budgets, to regularly monitor performance and assume responsibility for its achievement.

• Responsible for the productive deployment of operations expense budgets and oversight of the hotel financial and administrative systems in keeping with regulatory and audit guidelines.

• Leading the Management process in proper expenses and cost control with required services and standards and monitoring the performance of all Departments in this process.

• Ensuring compliance with the hotel financial policies in any legal matter, including taxation, government, assets acquisition, company audit, contracts and work regulations.

Asset Management

• Fully understand the Hotel Management Agreements (HMAs) and abide by the HMA to ensure proper management of the property and its operations standards.

• Manages and communicates with the Hotel Owner, in order to maintain good rapport and relationship.

• Strategizes on continual improvements to the Asset that will positively impact the Asset Value and Financial Return and communicates these effectively to concerned partners: Owner and Management Company.

Business Development and Marketing

• Proven track record of GOP achievement through Revenue Growth.

• Ability to Profit Engineer when market situation demands while ensuring safety measures are taken to prevent long term negative implications.

• Understanding of updated Local and National Markets and ability to lead strategic initiatives to maximise revenues in any given situation.

People & Culture

• Develop the human capital and resources to ensure ongoing management and staff capability development through its selection, performance management, learning and education programs.

• Oversees and implements succession planning program at the hotel, incorporating the development of management competencies and in line with the Corporate guidelines.

• Ensures that appropriate employee rewards, recognition and welfare programs are in place to maintain high motivation, and to ensure that all employees engaged reflect the values and standards of the Hotel.

Service Standardization

• To ensure active implementation and adherence to Corporate Branding and Brand Standards

• To be able to role as Brand Standards mentor and continues to develop and strive to deliver higher service standards than guest expectations.

External

• To ensure that the hotel complies with all Laws and Regulations of the Country and its relevant authorities and act as a good corporate citizen.

• To take the lead in establishing good, positive relationships with the Country relevant Governmental bodies, as appropriate.

• To represent the Hotel at the highest levels possible in the Business and Civic Communities

• To represent the Hotel at the highest Levels possible in organizations spanning hotel Industry.

The Person:

• Prior experience as a General Manager in an international chain for at least 5 years, preferably has experience managing serviced apartments and has pre-opening experience.

• Proven track record in managing financials, revenue generation and hotel management through measurable strategies.

• Experienced in managing diverse relationships, i.e. Management Company, Hotel Owners and local regulatory authorities, statutory boards, etc.

• Understanding of global distribution system, OTAs and revenue management

Pan Pacific Hotels Group is an equal opportunity employer.

We regret that only shortlisted candidates will be notified.