Paragon Saigon Hotel

• Perform check-in and check-out procedures for guests with the hotel's standard;
• Check the number of available rooms, proactively sell walk-in rooms to optimize the hotel's revenue;
• Introduce guests to other services offered by the hotel and current promotional programs;
• Handle incoming and outgoing calls for the hotel, ensuring accurate and compliant call transfers;
• Arrange airport pick-up and drop-off for guests, noting details in the logbook for shift follow-ups;
• Ensure all guest complaints and grievances are appropriately addressed, with resolutions promptly executed and communicated in a professional manner;
• Keep cleanliness in the work area, ensuring it is always tidy and organized;
• Other tasks as requested by department management.

• Social - Health - Unemployment Ins as per law;
• Personal Accident Ins added;
• Monthly Service Charge and Incentive Bonus;
• Birthday Leave;
• Year End Bonus;
• Annual Salary Review.

• BA degree in Hotel Management or related fields;

• Possess a customer service orientation, excellent communication and information skills.

• Excellent oral and written Japanese and English communication.