Royal Group

• Process all reservation requests, changes, and cancellations received by phone, fax, or mail. 
• Identify guest reservation needs and determine appropriate room type. 
• Verify availability of room type and rate. 
• Explain guarantee, special rate, and cancellation policies to callers. 
• Accommodate and document special requests. 
• Answer questions about property facilities/services and room accommodations. 
• Follow sales techniques to maximize revenue. Input and access data in reservation system. 
• Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. 
• Follow proper escalation procedures when addressing guest concerns.

• Attractive remuneration packages
• Competitive salary | 13th salary month
• 05 working days | 02 days off per week
• Uniforms and nutritious meals in shifts are provided by the Hotel | Free parking for motorbikes and cars
• Discounted rates apply when using services at properties
• Participating in ultimate phenomenal activities for employees
• National and international training courses
• Periodic health check | Accident insurance 24/7
• Opportunity to grow career at the most luxurious 5-star hotel group in the world.

• University/College degree required.
• At least 2-year experience in Reservation department at an international hotel is required.
• Excellent English communication skills (speaking, reading and writing).
• Strong coaching, motivational and team building skills in a healthy and trusting environment.
• Working knowledge of MS Office (Word, Excel, Power Points) software.
• Excellent customer relation.

Contact Number +84 235 3753 333

Personal Incharge Mr. Vinh