Royal Group

• Consistently offers professional, engaging and friendly service
• Carry out daily administrative activities of the Engineering Department
• Adhere to Fairmont Hotels and Resort Standards, Policies and Procedures
• Provide efficient administrative support to the Engineering team
• Ensure all communications are handled promptly and professionally
• Receive and distribute all communications relating to the department
• Compile management reports in a timely and accurate manner if necessary
• Maintain adequate supplies of office stationary
• Build strong internal and external relationships
• Carry out all filing
• Comply with all key security mandates
• Report any maintenance issues or hazards
• Maintain own work area in a clean, tidy and good manner
• Report defective materials and equipment
• Assist with special projects related to the Engineering Office
• Manage attendance and vacations of the Engineering team
• Perform other tasks as assigned by management
• Monthly closer and accruals
• Monthly departmental meetings with success celebration
• All authorities reporting on line all reports as per the requirements.
• All RHG’s reporting as per the requirement

• Gives personal attention, takes personal responsibility, and uses teamwork when providing guest service
• Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems
• Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis
• Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction
• Performs other duties required to provide the service brand behavior and genuine hospitality

Adheres to hotel policies and procedures

• Keeps immediate Supervisor promptly and fully informed of all problems or unusual matters of significance.
• Communicate effectively with guests, co-workers and the manager
• Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position
• Maintains a favourable working relationship with all other hotel employees to foster and promote a co-operative and harmonious working environment
• At all times projects a favourable image of the Hotel to the public
• Assist in the development of the Hotel business plan and ensure an overall understanding of its departmental goals and objectives.
• Attends work on time as scheduled.
• Follows safety and security rules and procedures.

• Competitive salary and benefit package
• Learning and development within Radisson Hotels Group
• Internal Careers Advancement
• Company shuttle bus 
• Uniform & duty meals

• Previous administrative experience in a luxury resort is required
• Computer literate in Microsoft Window applications required
• University/College degree in a related discipline preferred
• Excellent interpersonal, communication and organizational skills
• Strong interpersonal and problem-solving abilities
• Highly responsible & reliable
• Ability to work cohesively as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times