Santa Luxury

Mô tả Công việc

ServiceNow Foundation Manager is responsible for the implementation, operation and maintenance of our company’s ServiceNow platform.
They are expected to contribute to the improvement of business processes through system optimization and user support. He will also be involved in customizing and implementing new features to meet business needs.

■ Details

• You will build and operate IT service management for our company.
  Specifically,
• Operation, maintenance, and troubleshooting of the ServiceNow platform
• Responding to and supporting user inquiries
• Design and improvement of processes and workflows
• Define and implement requirements for adding new features and customizing
• Data management and reporting, including dashboards
• Regular system monitoring and performance analysis
• Creating Related Documents (User manuals, technical documents, etc.)
• Project management experience is better
• Better if you have experience in managing the progress of members

Cooperation area
Worldwide (Japan, United States, Europe, Greater China, ASEAN, South Korea, India)

Relocation (Depending on candidate):
If the candidate is available to relocate (there may be Tokyo)
Transportation provided: free

*Newly setup company

Yêu Cầu Công Việc

• Bachelor’s degree or equivalent in an IT-related field
• 5 + years of experience in SaaS systems
•  5 + years of work experience (Requirements definition, design, implementation, testing, release, maintenance operations)
•  ITIL certification is even better
• Understanding of web technologies such as JavaScript and HTML/CSS
• Familiarity with system integration and APIs is desirable
• Excellent communication and teamwork skills
• English: business level (It’s better if you can speak Japanese.)
• Nationality: Vietnamese
• Image of the person someone seeks
• A person who has consistency and can aim for the overall optimum or the way it should be.
•  Those who have good problem-solving skills and can act on their own initiative.
• Those who are willing to continuously learn technical knowledge
• Aiming to improve services from the user’s perspective