Sheraton Hanoi West

Mô tả công việc

• Deliver Food and Beverage service of high standard and in accordance with departmental standards and procedures
• Communicates to superior any difficulties, guest comments and other relevant information
• Establishes and maintains effective employee working relationships
• Attends and participates in daily briefings and other meetings as scheduled
• Attends and participates in training sessions as scheduled
• Prepares for service by ensuring:
• Outlet equipment is clean
• Equipment is sorted and stored
• Glassware is polished
• Flatware is polished
• China is clean
• Waiter stations are prepared
• Cutlery is placed for buffet and table service
• Tables are set
• Reservations are read and familiarized
• Special occasions are ready
• Music is on
• Lighting is on
• Outlet is ready for service and guest comfort
• Carries out effective service by ensuring:
• Guests are greeted and seated
• Daily specials are explained and up sold
• Food orders are processed accurately
• Trays and tray jacks are effectively used
• Food orders are taken quickly
• Payment methods are handled accurately
• Working areas are cleaned and re-set quickly
• Bar is clean
• Used ashtrays are regularly cleaned
• Guests are conversed with in relation to the food and beverage products
• Carries out effective beverage service by ensuring:
• Beverages are up sold and regularly replenished, abiding by responsible alcohol service regulations
• Converse with Guests about wine, advising the types and styles of wine, taking wine orders and serving wine
• Promoting and selling cocktails to guests
• Making and presenting cocktails
• Coffee and tea is served hot and in accordance with standard
• Take appropriate action to resolve guest complaints
• Food and beverage stock is stored in relation to hotel procedures
• Performs related duties and special projects as assigned
• Conversant with emergency evacuation and fire procedures for relevant department

Quyền lợi được hưởng

• Competitive remuneration package
• Delicious and nutritious meal at Hotel Associate restaurant.
• Uniform provided by Hotel.
• Food and Beverage discount at Hotel restaurant.
• Social Insurance, Health Insurance and Accident Insurance as per law
• Accident 24/7 Insurance
• Other benefits following Hotel policy & Vietnam labor law

Yêu cầu công việc

• Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
• Diploma degree and above with major in hospitality management or equivalent
• Good command of English
• At least 01-year experience in similar position
• Have general knowledge of restaurant operations

Yêu cầu hồ sơ

APPLICATION: Submit on Hotel job