Shilla Monogram Resort

- Guest Actitivty Manager serves as a GAO training specialist and is responsible for managing the operational status of the additional facilities such as Sauna, Gym, Kids' Club, Studio, 3D Golf, Yoga, Pools... (conducting tasks such as checking and managing daily operations business, internal quality control, customer service support (reception of complaints, customer service, etc.), inventory management and management of spa operation target performance, / Personnel management work such as upbringing, evaluation, motivation, etc.). Also responsible for creating programs to train trainers and managing trainers.

- Checks the operation status (sales, facility status, etc.) in the outlets and checks / improves the process to improve productivity

- Build up Guest Activities programs through the year to bring experiences for customers

- In charge of LQA training and make sure guests' experiences are engaged and enhanced

- Check the cleanliness and facilities of the outlets and check all facilities to ensure that they are in an optimal condition for use by customers

- Analyze training needs to improve, develop, and modify training programs

- Develop an authentication process for the internal leaders

- Develop procedures to assess the effectiveness of the program

- Select trainers and train new trainers on a regular basis

- Manage a certification process for each trainer

- Act as the leader of a event or club trainer / coach

- Gain and support a variety of resources to develop successful programs

- Encourage and coach trainers to achieve sales goals

* Sales incentives and upselling incentive are applied for some positions/ Hoa hồng bán hàng được áp dụng cho một số vị trí

* Professional and friendly working environment/ Môi trường làm việc thân thiện và chuyên nghiệp

* Competitive benefit package/ Chế độ phúc lợi cạnh tranh

- 2 days off/ week, 12-14 annual leaves for first year and increase 1 day every 3 years/ 02 ngày nghỉ/ tuần, Phép năm 12 ngày/ năm cho năm đầu tiên và mỗi 3 năm được tăng 1 ngày

- Fairly and clearly overtime compensation scheme/ Chính sách chi trả tăng ca rõ ràng và công bằng

- Pay Social Insurance, Health Insurance and Unemployment Insurance on full salary/ Đóng đầy đủ BHXH, BHYT và BHTN trên mức lương thực tế

- Extra 24h accidental insurance, health care insurance for self and dependants/ Mua thêm BH tai nạn 24/24h, BH sức khỏe cho bản thân nhân viên và người thân

- Many staff trainings and activities organized during the year such as Team Outing, Ring the Golden Bell, Sport Week...etc/ Nhiều hoạt động nhân viên và chương trình đào tạo được tổ chức như Nghỉ mát hàng năm, Rung chuông vàng, Tuần Thể thao...vv

- Uniform, staff meals, fixed - shuttle bus are provided / Được cung cấp đồng phục, suất ăn trong ca và xe đưa đón cho một số ca.

Communication skills (Negotiation/Presentation/Speech/Listening) Level 3: In-house semi-professional level

Ability and skill to manage spa Level 4: In-house professional level

Health, Fitness related trend acknowledgement Level 4: In-house professional level

Knowledge of methodology and principles for curriculum / training design and effect measurement Level 3: In-house semi-professional level

Ability to guide individual and group programs and encourage growth Level 3: In-house semi-professional level

Legal knowledge about health / hygiene / physical activity Level 2: Legal comprehension

Knowledge of accounting and financial analysis and ability to use business software Level 2: Basic knowledge and practical application

Foreign Language Level 3: Ability to explain