Shilla Monogram Resort

• Ensures forwarding and receiving of all information pertaining to the department in order to maintain set standards and achieve guest satisfaction
• Receives, records, and distributes various reports
• Receives, records, and transmits guest requests accurately
• Responsible for entering accurate room status into computer daily and investigate discrepancies
• Maintains and update administrative data
• Maintains working area and equipment in a proper state of cleanliness and repair
• Report guest complaints to Executive Housekeeper or delegate immediately
• Complies with hotel’s health, safety and hygiene policies and adheres to conduct personnel grooming and hygiene standards
• Attends meetings and training sessions as required
• Is multi-skilled as a Room Attendant as well as other areas of Housekeeping
• Adheres to Housekeeping standards and procedures and enforces same
• Be responsible in keeping our property safe and secure, to participate in any hotel activity related to Fire Life safety.
• Perform any other duties which may be assigned by the management from time to time.

* Sales incentives and upselling incentive are applied for some positions/ Hoa hồng bán hàng được áp dụng cho một số vị trí

* Professional and friendly working environment/ Môi trường làm việc thân thiện và chuyên nghiệp

* Competitive benefit package/ Chế độ phúc lợi cạnh tranh

- 2 days off/ week, 12-14 annual leaves for first year and increase 1 day every 3 years/ 02 ngày nghỉ/ tuần, Phép năm 12 ngày/ năm cho năm đầu tiên và mỗi 3 năm được tăng 1 ngày

- Fairly and clearly overtime compensation scheme/ Chính sách chi trả tăng ca rõ ràng và công bằng

- Pay Social Insurance, Health Insurance and Unemployment Insurance on full salary/ Đóng đầy đủ BHXH, BHYT và BHTN trên mức lương thực tế

- Extra 24h accidental insurance, health care insurance for self and dependants/ Mua thêm BH tai nạn 24/24h, BH sức khỏe cho bản thân nhân viên và người thân

- Many staff trainings and activities organized during the year such as Team Outing, Ring the Golden Bell, Sport Week...etc/ Nhiều hoạt động nhân viên và chương trình đào tạo được tổ chức như Nghỉ mát hàng năm, Rung chuông vàng, Tuần Thể thao...vv

- Uniform, staff meals, fixed - shuttle bus are provided / Được cung cấp đồng phục, suất ăn trong ca và xe đưa đón cho một số ca..

• Required Skills

- Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.

- Able to speak, read and write English

- Proficient in the use of Microsoft Office and Front Office System

• Qualifications

- High School or equivalent

• Experiences

- 1 year housekeeping / administrative experience, or an equivalent combination of education and experience.