Sol By Melia Phu Quoc

• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.

• Serves as a leader in displaying outstanding hospitality skills.

• Sets a positive example for guest relations.

• Responds to and handles guest problems and complaints.

• Empowers employees to provide excellent customer service.

• Observes service behaviors of employees and provides feedback to individuals.

• Strives to improve service performance.

• Provides immediate assistance to guests as requested.

• Ensures employees understand customer service expectations and parameters.

• Participates in the development and implementation of corrective action plans to improve guest satisfaction

- Mức lương và thưởng hấp dẫn

- Bảo hiểm y tế và bảo hiểm xã hội theo quy định của Luật Lao động Việt Nam

- Môi trường làm việc chuyên nghiệp, năng động

- Good management skill

- Proficient in the use of Microsoft Office and Opera

- Problem solving and organizational abilities

- Bachelor’s Degree or Diploma in Hotel Administration, Hotel Management or equivalent

- 2 years experience in front office / guest services or related discipline including supervisory experience, or an equivalent combination of education and experience