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- Proceed Import Permit, Type approval, Test Report for the product required before customer clearance
- Follow up the new purchase order after arising: delivery date, payment term, shipping method, license …
- Nominate the appropriate forwarder/courier/insurance company for shipping in cost-effective and good quality services
- Clear customs and release the goods to final destination in good condition
- Follow up the defective/replacement unit (if any): outbound/inbound
- Resolve the pending documents with custom department
- Claim for the faulty unit (if any) with vendor/insurance company/courier
- Search technical sheet for the related products
- Update circular, decree, official dispatch … form government related to import-export procedure
- Support Pricing team for shipping cost and other related fee.
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