Việc làm Thẩm Mỹ Athena
Cập nhật 14/08/2024 15:58
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Duty Manager/ Trưởng ca lễ tân
Thẩm Mỹ Athena
7 việc làm
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Thông tin cơ bản
Mức lương:
Thỏa thuận
Chức vụ:
N/A
Ngày đăng tuyển:
01/08/2024
Hạn nộp hồ sơ:
15/09/2024
Hình thức:
Làm theo ca
Kinh nghiệm:
Không yêu cầu
Số lượng:
3
Giới tính:
Không yêu cầu
Nghề nghiệp
Ngành
Địa điểm làm việc
- Huyện Điện Bàn - Quảng Nam
Mô tả công việc
- Assist the Front Office Manager with the management and support of daily Front Office Operations
- Manage and support the Front Office team, ensuring that brand standards are met and guest expectations are exceeded.
- Handle guest requests, inquiries and complaints promptly. Ensure guest feedback is recorded accurately and action any service recovery processes in a prompt and efficient manner.
- Seeking, monitoring and assessing guest feedback and putting into place detailed action plans focused on enhancing the guest experience.
- Prepare daily arrival and to manage room allocations and guests’ requests in cooperation with Housekeeping department promptly. Regularly review room availability situations together with Housekeeping
- Ensure VIP rooms are ready, checked and all in order prior arrival. Be familiar with all in-house VIP’s, regular and long stay guests.
- Handle any management issues or emergencies that arise, record and resolve as necessary
- Maximize sales revenues through up-selling and marketing programs within the department
- Maintain knowledge of hotel products, services, policies and emergency procedures
- Ensure your team maintains a professional manner and are up to date with VIP guest movements, hotel events, local attractions and activities
- Delegate daily tasks to the team, coach and counsel staff to be at their best and maintain a positive work atmosphere
- Driving team members engagement and brand pride across the Front Office
- Report any security issues to senior management immediately
- As required assist with reservations while ensuring hotel specific SOP's are adhered to at all times. Liaise with accounts and reservations on any matters that arise.
- Ensure all accounting practices and processes are achieved per hotel specific SOP's
- Actively contribute towards reaching agreed hotel performance targets and objectives
- Ensuring immaculate presentation of the Front Office, both front and back of house areas at all times
- Responsible for the processing of night audit and nightly reports, along with monitoring the building security, and assisting operations for the day team to ensure exceptional service is provided around the clock.
- Ensure new SOPs, standards and processes are communicated and followed through on a daily basis.
- Understands and complies with loss prevention policies and procedures.
- Along with Front Office Manager together with Housekeeping and Engineering to clock rooms as necessary for maintenance.
- Gives personal attention, takes personal responsibility and uses teamwork when providing guest service.
- Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems.
- Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis.
- Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction
- Performs other duties required to provide the service brand behavior and genuine hospitality.
- Keeps immediate Supervisor promptly and fully informed of all problems or unusual matters of significance.
- Communicate effectively with guests, co-workers and the manager.
- Perform all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position.
- Maintain a favourable working relationship with all other hotel employees to foster and promote a co-operative and harmonious working environment.
- At all times projects a favorable image of the Hotel to the public.
- Assist in the development of the Hotel business plan and ensure an overall understanding of its departmental goals and objectives.
- Attends work on time as scheduled.
- Follows safety and security rules and procedures.
Quyền lợi được hưởng
- Competitive salary and benefit package
- Learning and development within Radisson Hotels Group
- Internal Careers Advancement
- Company shuttle bus
- Uniform & duty meals
Yêu cầu công việc
- A minimum of 2 years of Front Office supervisory experience in international hotel brand
- A degree or diploma in Hotel Management or equivalent
- Fluent in the English language in order to communicate professionally with guests
- Good operating knowledge of Opera system
- Computer literate
- A passion for delivering exceptional guest experiences
- Well-presented, organized and calm personality
- Flexibility to work all shifts including early mornings, evenings, nights and weekends any day of the week
Yêu cầu hồ sơ
Updated CV with full information of working experiences, education history, personal information and photo
Khu vực
Quy mô:
25 - 100 nhân viên
Địa điểm:
97, Nghĩa Tân, Cầu Giấy
Athena là điểm đến tin cậy cho các dịch vụ nha khoa tại Hà Nội với sứ mệnh chăm sóc sức khỏe răng miệng và cải thiện thẩm mỹ nụ cười cho mọi khách hàng khi đến với chúng tôi.
Với trang thiết bị nha khoa hiện đại, đội ngũ chuyên gia hàng đầu 20 năm kinh nghiệm, Viện công nghệ nha khoa thẩm mỹ Athena cung cấp đa dạng các dịch vụ nha khoa thẩm mỹ, nha khoa tổng quát như: Dán sứ veneer, cấy ghép Implant, Bọc răng sứ, Chỉnh nha thẩm mỹ… với chất lượng dịch vụ hoàn hảo.
Chính sách bảo hiểm
- Tham gia BHXH theo quy định
Các hoạt động ngoại khóa
- Du lịch, team building hàng năm.
Lịch sử thành lập
- Ngày bắt đầu hoạt động: 10/03/2020
Mission
TẦM NHÌN
Viện Công Nghệ Nha Khoa Thẩm Mỹ ATHENA phấn đấu trở thành một trong những hệ thống nha khoa bền vững, tử tế và hiện đại trước 2025
SỨ MỆNH
Viện Công Nghệ Nha Khoa Thẩm Mỹ ATHENA lấy trung thực và tử tế làm nền tảng, phát triển đồng hành với tiến bộ xã hội.
GIÁ TRỊ CỐT LÕI
Athena hoạt động và phát triển dựa trên 5 giá trị cốt lõi: Trung thực, tuân thủ, tiết kiệm, sáng tạo, biết ơn.
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