VPS Group

I. ABOUT ESOFT
Esoft is one of the world's leading real-estate tech companies specializing in property presentations, image processing, 3D visualization, and online marketing of properties worldwide.
Our customers are real estate agents and property-marketing companies in Europe, US, and Australia who rely on us for our fast service, our innovative solutions, and high and consistent quality.
The company was founded in 2000 in Denmark and our platform in Vietnam has been operating since 2007. We currently employ more than 800 people in our offices in Vietnam, Denmark, Sweden, and Norway.
At Esoft, we encourage all applicants from minorities, women, people with disabilities, and all other qualified applicants.
II. JOB PURPOSE
Improve client satisfaction by assuring and aligning technical quality standards based on feedback and direction from Product Expert
Internal technical/quality account management for selected clients/products, supporting onboarding of new clients;
Explore, propose and implement long-term quality innovations;
Assist Product Expert in quality management for existing and new clients
Provide consultation and support for technical quality issues.
Assist with Migration of Customers to new esoft products
Assist Product expert in deployment of new Product Features or tools to increase efficiency
III. JOB DUTIES
Improve client satisfaction by assuring and aligning technical quality standards based on feedback and direction from Product Expert
Voice of the client. Often the data for corrections that come through CS is not going to give the full overview of quality. Product Coordinator can assist to provide an overview of client satisfaction which is equally and often more important than evaluating data;
Review and give feedback on the set-up process for improving client satisfaction;
Ensure that all client product quality specifications and processes are communicated and easily accessible to Technical Training Specialists and production, hereunder quality specialists;
Develop and optimize SOPs;
Meet regularly with Technical Training Specialists and production, hereunder quality specialists to solve ongoing issues and improve internal collaboration.
Internal technical/quality account management for selected clients/products, supporting onboarding of new clients;
Support Customer facing Roles by executing on plans to improve customer satisfaction
Support clients with current product quality, optimization and updates;
Support Sales and Product Experts with onboarding new clients and new product testing;
Provide fast responses and proposed solutions to general client complaints and requests.
Develop technical materials and provide training (when necessary)
Coordinate with Product Experts to design content structure, delivery and communication system;
Review produced content;
Develop technical training materials including samples, updates, guidelines, and videos tutorials;
Plan and execute technical training based on developed materials, and assess the team's capabilities in delivering quality/output according to agreed SLA/client expectations.
Explore, propose and implement long-term quality innovations
Optimize current product quality through new technical advancements in software, hardware and processes.
Provide consultation and support for technical quality issues
Support Technical Training Specialists and production, hereunder Quality Specialists with live quality issues and requests when needed;
Evaluate trends in client complaints and support Technical Training Specialists and production, hereunder Quality Specialists with effective solutions.
Reporting
Report regularly to Product Experts and Head of Product Expert Department on the progress of long-term projects and pertaining client issues.
Contribute to the overall department and company strategy.Education: Bachelor's Degree in relevant field.
Professional knowledge:
Professional knowledge of Floorplan real estate marketing products
Supplementary knowledge
Specialist in relevant post-processing software.
Understanding and awareness of different cultures and professional behaviors
Functional Skills:
Specialist in relevant post-processing software.
Supplementary skills
Good communication and interpersonal skills;
Logical and strategic thinking skills;
Goal setting and planning skills;
Self-learning skills (develop personally and professionally through self-initiated set goals);
English - Able to read, write and verbally communicate professionally to native English-speaking employees
Personal requirements:
Pro-active and multitasking;
International mindset;
Adaptable;
Demonstrate 6 core values of Esoft (Open; Care; Credibility, Quality, Passionate; Creative thinker);
Ability to observe and evaluate quickly and effectively.
Experience: 3 years in the relevant professional area including higher education and need for work permit or work placement.WHAT WE OFFER
We offer you an opportunity to continue building your career in an international and successful company with market-leading, innovative solutions. In every business unit and in every office around the world, Esoft has always been driven by a strong team spirit and an even stronger sense of pride. We strive to provide an interesting workplace, where people work and interact across cultures and time zones. We cherish creativity and innovation, and we invest in training and development of employees.