Mô tả công việc
- Maintain quality of services and standards according to requirement of hotel.
- Able to overlook and manage all operations and matters related to Front Office operations.
- Follow-up on complaints and take corrective measures.
- Select, train and evaluate all personnel within Front Office.
- Exceptional staff management skills and experience to drive forward the Front Office Strategy through team building, coaching and motivation.
- To report all guest’s complaints, compliments and suggestions immediately to the management.
- To inspect and pre-assigned rooms accommodation blockings for VIP’s special groups and regular guests that all rooms set-up and amenities are prepared according to standard.
- To ensure that all VIPs are checked-in as per policy and procedure.
- To have a sound working knowledge of the hotel’s daily functions and responsibilities to subordinates, assisting them in their duties.
- To liaise with the AFOM/FOM on any guest complaint and problems.
- To handle guest complaints in accordance with hotel policy, reporting all complaints and problems.
- To ensure that all airport pick-ups and drops-offs are handled properly.
- To ensure that all message, fax, parcels and etc. are delivered as per hotel policy and standards.
- To constantly strive to please all guest with whom he/she may come into contact during his/her working hours.
- To ensure that all employees reporting for duty are punctual, wearing the correct and proper uniform and name badge at all times.
- To assist in the building of an efficient team of associates by taking an active interest in their welfare, safety and development.
- To ensure all associates provide a courteous and professional service at all times.
- To assist in the training of any associates ensuring that they are full equipped and would have the necessary skills to perform their duties with maximum efficiency.
- To maintain the hotel’s standard and method of service.
- To ensure that all associates have completed understanding and adheres to the hotel’s rules and regulations.
- Perform other duties which are assigned by The Hotel Management from time to time
Quyền lợi được hưởng
- Gross salary up to 15 mils per month and bonus monthly service charge
- Opportunity to work in international 4* hotels environment for professional growth and career development
- Lovely colleagues with full support and enthusiasm
- Uniform and free laundry are available
- Training courses are provided by hotel
- Staff canteen meal at resort
- Bus from Hanoi city to Resort daily
- Ensure full benefits for employees according to current legal regulations (social insurance, health insurance, unemployment insurance, union...)
- 13th month salary according to company regulations
- Receive compensatory leave, annual leave and holidays according to the company's general regime and regulations
- Other benefits following Labour law and regulation of company
Yêu cầu công việc
- College or Vocational Certification in Hotel Management, Business Administration, English or related field.
- 4 years experience in hospitality customer service, or an equivalent combination of education and experience.
- Fluent in English
Yêu cầu hồ sơ
Khu nghỉ dưỡng & biệt thự cao cấp Sky Sky Lake là khu nghỉ dưỡng phong cách quốc tế 5 sao của Hà Nội. Một khu nghỉ mát đô thị đương đại cho các doanh nhân sành điệu hoặc khách du lịch giải trí. Nằm ở một trong những quận đang phát triển tiềm năng lớn của Hà Nội, chỉ cách 40 phút từ Trung tâm Hội nghị Quốc gia, Bảo tàng Quốc gia, khu liên hợp thể thao Mỹ Đình, Tháp 72 tầng Keangnam và khoảng 60 phút từ sân bay quốc tế Nội Bài.
Nằm trong lưu vực hồ Văn Sơn yên bình và được tích hợp vào Câu lạc bộ Golf Sky Lake với sân Golf 36 lỗ chuẩn PGA, Wyndham Sky Lake Resort & Villas cung cấp một khu nghỉ dưỡng hiện đại với một kỳ nghỉ sang trọng trên thiên đường. Khung cảnh hoàn hảo tạo cảm hứng cho bạn thư giãn trong các phòng, dãy phòng và biệt thự có ban công. Thưởng thức ẩm thực kết hợp Việt Nam tại nhà hàng của chúng tôi hoặc chia sẻ cocktail và ngắm cảnh thư giãn bên hồ bơi theo phong cách nghỉ dưỡng & onsen Nhật Bản. Lên kế hoạch cho một đám cưới lãng mạn hoặc sự kiện kinh doanh tại các địa điểm linh hoạt.