ADNEOM

About CBTW

CBTW is a global independent tech consultancy group with a team of more than 3,000 talented tech specialists in over 35 cities across Europe, the USA, Asia, Australia, and Africa.  We specialize in Web & Mobile, Enterprise, and Ecommerce solutions built on product-centric practices to accelerate speed-to-market and growth as well as bootstrapping custom software and product development centres in Vietnam with our unique Build-Operate-Transfer (BOT) model. 

About our partner 

Our partner is a SaaS workforce management company designed to simplify employee scheduling, time and attendance tracking, and task management for businesses. The company has helped employers across all industries in 70+ countries optimize their workforce and improve operational efficiency. 

About BOT Model 

Our BOT model provides a long-term solution for successfully delivering your product roadmap without outsourcing your software development. In just a few weeks, we can set up dedicated software development teams in Vietnam which will be steadily integrated in your organization and can eventually be fully transferred. 

WHAT WILL YOU DO

• Triage issues and collaborate with engineers to find resolutions.
• Provide support by answering technical questions from internal teams (e.g., how the integration works and troubleshooting any issues).
• Assist external partners with understanding how their integrations connect to our product (API support).
• Help with the testing and validation of integrations.
• Document business requirements for data exchanges and system integrations related to our ecosystem, offering guidance to partners building to our best practices.
• Evaluate our existing integrations and optimize related workflows.

WHAT SHOULD YOU HAVE

• A minimum of 3 years of experience as a Business Analyst working in a cross-functional Agile product team.
• Familiarity with the Agile/Scrum development process.
• Experience in documenting user and market requirements in the form of user stories.
• Demonstrated understanding of business processes and process differentiation.
• Proven ability to collaborate and communicate effectively with both technical and non-technical personnel.
• Excellent listening skills and a commitment to clear and timely communication.
• Ability to work independently as well as a collaborative team member.
• Strong problem-solving skills.
• Exceptional written and verbal communication skills, including the ability to produce high-quality documentation and customer communications.
• Proficient in Microsoft Office, particularly Visio, PowerPoint, Excel, and Word. Experience with Jira and Confluence is preferred but not essential.