Anantara Mui Ne Resort & Spa

• Adhere to all Standard Operating Procedures

• Handle daily trace/follow up reports according to departmental requirements.

• Check expected arrivals 1, 3 and 7 days prior according to SOP and reconfirm bookings.

• Process and respond within 24 hours to all reservation requests and inquiries according to company standards.

• Maintain effective office administrative procedures within the department that will safeguard and detect double-bookings, non-guaranteed bookings, filing errors and other inaccuracies.

• Understand and apply hotel policies for no-shows, cancellation, credit and pre-payment policies.

• To be up-to-date with current information and data of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets & promotion, spa and health club, and other services and facilities.

• Take personal responsibility for maximizing quality levels of product and service, and guest satisfaction. Ensure all issues relating to guest satisfaction are raised, monitored, and followed up on a timely basis.

• Monitor daily arrivals by ensuring all guest requests are carried out, all realistic expectations are met, and reservations are honoured.

• Maintain a motivational working environment within the department, and with other colleagues in the hotel.

• Taking, amending and cancel reservation details as applicable. Confirming the method of payment. Replying to every request for information within the timeline specified by the hotel

• To attend hotel events, daily shift briefings and training to improve professional skills.

Qualifications

- At least 1 year of relevant experience for Reservation Agent